Field Services Engineer

Getronics; Glasgow; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Car allowance

Mileage fuel card

25 days holiday

Training & development

Volunteer day leave

Life assurance

Private medical after 12 months

Job summary

Getronics is seeking a Field Service Engineer to join our team in the UK. This role covers field service and on-site client support, ensuring IT hardware and related services meet quality standards.

You will deliver proactive maintenance, respond to incidents, and provide on-site assistance with a strong focus on customer satisfaction. A full UK driving licence is essential; training and development opportunities are provided through our NorthStar platform.

Qualifications

• A full UK driving license is required.
• Baseline Personnel Security Standard check will be conducted.
• Strong understanding of IT systems and environments.
• Strong customer service skills with analytical and problem-solving mindset.

Responsibilities

• Provide maintenance and support for field-based clients and on-site IT hardware services.
• Ensure incidents and requests are handled in line with standards and procedures.
• Deliver excellent customer service on-site and maintain high customer satisfaction.
• Train, coach, and support junior field service engineers as needed.
• Coordinate between clients and vendors to resolve issues within agreed timescales.
• Resolve hardware issues and basic software problems.

Skills

Customer service

IT systems knowledge

Problem solving

Team mentoring

Strong communication

Tools

Dell/Other vendor certification

MSCE certification

SAN Server

CompTIA A+

Network+/CCNA

Job description

Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer as a time.

We have an exciting opportunity for a Field Service Engineer to join our team. This position will cover our field service and on‑site clients!

What we can give you:

• Good salary package – ranging between £24,600 to £27,700 based on experience.
• 37.5 hours, Monday to Friday between the hours of 9am and 17:30pm, with regular out of hours required.
• 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
• Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available.
• Car allowance and business mileage fuel card
• Flexible benefits package that aims to offer something for everyone.
• GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
• To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects.
• Company Pension Scheme, plus life assurance, and private medical cover after 12 months
• Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme.

What to expect:

• You will provide maintenance and support for field-based clients, and on‑site support for clients IT hardware services.
• You will be responsible for all tasks to completed in line with company technical and quality standards and procedures.
• Ability to provide exceptional customer service skills when on‑site, and ensuring a high degree of customer satisfaction is always provided.
• Attendance to all incidents/requests as directed by the Customer Incident Centre is required as per your engineering work instruction guidelines.
• Ability to be customer focused, and courteous in a professional and sensible manner.
• Ensure assigned incidents are monitored, updated, and progressed in a timely manner.
• You will be expected to train, coach, and support our Junior Field Service Engineers, using your areas of technical expertise and experience.
• Coordination between clients and vendors is crucial, and you must ensure resolutions to problems are managed within timescales and appropriately.
• Knowledge and ability to resolve hardware issues and basic software problems.

What we expect from you:

• A full UK driving license and access to a car.
• Will undergo a Baseline Personnel Security Standard check.
• Strong understanding of IT systems and environments
• Strong customer service skills, with an analytical and problem‑solving mindset

Qualifications in the following would be beneficial to your application:

• Dell/Other vendor certification to enterprise level or above
• Previous experience in a data centre and/or smart space technology is advantageous.
• MSCE certification
• SAN Server
• CompTIA A+
• Network+/CCNA

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.

We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.