Field Services Coordinator

Freudenberg Flow Technologies; Port Talbot; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company Pension

Diversity & Inclusion

Personal Development

Sustainability & Social Commitment

Easily Reachable

Job summary

Freudenberg Flow Technologies in Port Talbot, UK, is seeking a Field Services Coordinator to join our on-site team. You will plan, coordinate and oversee global field service activities, ensuring timely delivery and high-quality customer support.

You will manage mobilisations of technicians, coordinate travel, visas and site access, and maintain accurate cost tracking in SAP. Strong planning, organisation and communication skills are essential to succeed in this demanding role.

Qualifications

• Experience in planning, scheduling, coordination or operational support.
• Knowledge of resource planning, travel coordination, and international travel.
• Experience using ERP systems, preferably SAP.
• Excellent planning and time management, strong communication.
• Willingness to travel domestically and internationally.

Responsibilities

• Plan, schedule, and coordinate global Field Service activities.
• Coordinate mobilisation of Field Service Technicians and seconded resources.
• Maintain visibility of technician availability, competencies, certifications, medical requirements, training, holidays, and resource utilisation.
• Act as a key point of contact for customers, coordinating service enquiries, mobilisation updates, meetings, and communication between customers and internal stakeholders.
• Prepare Field Service quotations, process customer purchase orders, create SAP sales orders, and raise purchase requisitions.
• Coordinate travel arrangements, visas, work permits, site access, vaccinations, and other international travel and compliance requirements.
• Prepare and distribute mobilisation packs, including relevant safety, security, travel, and site documentation.
• Coordinate tooling and equipment shipments, preparing commercial invoices, packing lists, customs paperwork, and other import/export documentation.Monitor Field Service costs against approved quotations and purchase orders, maintaining accurate trackers for scope status, expenditure, approvals, and invoicing.
• Ensure timely and accurate submission of timesheets, expenses, service reports, and supporting documentation, coordinating final cost reconciliation and invoicing with Finance.
• Maintain accurate records across SAP and other business systems, supporting audits and compliance with customer, statutory, and company requirements.
• Contribute to the development of Field Service procedures, work instructions, and continuous improvement initiatives to enhance service delivery, mobilisation efficiency, customer satisfaction, and resource utilisation.

Skills

Planning & scheduling

Customer service

Coordination

Communication

Tools

SAP

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Flow Technologies is a global provider of critical sealing and connector solutions, niche products and services to the global energy market — including oil and gas, renewables and alternatives. Our strengths in material science, application knowledge, design capabilities and manufacturing capacity, combined with our differentiated product portfolio, are supported by our focus on providing the highest level of customer service. Our employees serve a range of customers including oil and gas production companies, OEMs and engineering and service companies.

Some of your Benefits

• Company Pension: Save for retirement with the company's help.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.
• Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.
• Easily Reachable: Easy, low-stress access by car or public transport.

Port Talbot

On-Site

Freudenberg Flow Technologies Ltd.

You support our team as

Field Services Coordinator

Responsibilities

• Plan, schedule, and coordinate global Field Service activities, including reactive support, planned maintenance, shutdowns, campaigns, and contract-based scopes.
• Coordinate the mobilisation and deployment of Field Service Technicians and seconded resources, ensuring appropriate personnel, equipment, and resources are available.
• Maintain visibility of technician availability, competencies, certifications, medical requirements, training, holidays, and resource utilisation.
• Act as a key point of contact for customers, coordinating service enquiries, mobilisation updates, meetings, and communication between customers and internal stakeholders.
• Prepare Field Service quotations, process customer purchase orders, create SAP sales orders, and raise purchase requisitions.
• Coordinate travel arrangements, visas, work permits, site access, vaccinations, and other international travel and compliance requirements.
• Prepare and distribute mobilisation packs, including relevant safety, security, travel, and site documentation.
• Coordinate tooling and equipment shipments, preparing commercial invoices, packing lists, customs paperwork, and other import/export documentation.Monitor Field Service costs against approved quotations and purchase orders, maintaining accurate trackers for scope status, expenditure, approvals, and invoicing.
• Ensure timely and accurate submission of timesheets, expenses, service reports, and supporting documentation, coordinating final cost reconciliation and invoicing with Finance.
• Maintain accurate records across SAP and other business systems, supporting audits and compliance with customer, statutory, and company requirements.
• Contribute to the development of Field Service procedures, work instructions, and continuous improvement initiatives to enhance service delivery, mobilisation efficiency, customer satisfaction, and resource utilisation.

Qualifications

• Experience in planning, scheduling, coordination, customer service, or operational support, preferably within engineering, manufacturing, industrial services, energy, or oil and gas.
• Knowledge of resource planning, personnel mobilisation, travel coordination, logistics, and international travel requirements.
• Experience using ERP systems, preferably SAP, with strong administrative, organisational, and commercial awareness.
• Excellent planning, time management, communication, and interpersonal skills, with the ability to manage competing priorities and meet challenging deadlines.
• Strong customer focus, problem-solving abilities, attention to detail, and a proactive approach to continuous improvement.
• Self-motivated, resilient, and adaptable, with the ability to work independently, collaborate effectively, and remain professional under pressure.
• Willingness to participate in customer meetings, site visits, audits, operational reviews, and mobilisation planning activities.
• Flexibility to support urgent Field Service requirements outside normal working hours and undertake domestic and international travel as required.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.