Field Service Technician - Pipette Calibration & Maintenance

ZipRecruiter; England; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading life sciences company is seeking a motivated Field Service Technician to join their UK service team. You will perform on-site pipette calibration, maintenance, and repair at customer locations. The position offers extensive training and requires strong communication skills, a valid driver's license, and a willingness to travel frequently. The salary ranges from £27,000 to £29,000 per annum, and additional benefits include 25 days holiday and a company car.

Benefits

25 days holiday + public holidays

Company car

Full training

Ongoing development

Qualifications

• Valid driver’s licence and clean driving record.
• Fluent in English.
• Willingness to travel frequently and stay overnight (up to 50%).

Responsibilities

• Travel to customer sites to perform preventative maintenance, calibration, and repair.
• Document service activities using internal systems.
• Troubleshoot and resolve pipette performance issues.

Skills

Strong communication skills

Good IT skills

Mechanically inclined

Organised

Ability to lift up to 25kg

Education

Previous lab or technical experience

Tools

Outlook

Excel

MS Teams

Job description

About Gilson

Gilson is a global leader in liquid handling, purification, and sample preparation solutions for the life sciences industry. With a strong reputation for precision and reliability, Gilson is committed to helping scientists advance their research through innovative tools and exceptional service. As part of our team, you’ll contribute to our mission of enabling reproducible science through trusted instrumentation and expert support.

About the Role

We are looking for a motivated and detail-oriented Field Service Technician to join our UK service team. This is an excellent opportunity for an entry-level or graduate candidate to gain hands-on experience in the life sciences industry. You will be responsible for on-site pipette calibration, maintenance, and repair at customer locations such as universities, research institutes, and industrial laboratories. Full training will be provided.

Key Responsibilities

• Travel to customer sites to perform preventative maintenance, calibration, and repair of single and multi-channel pipettes.
• Use specialized tools and software to ensure pipettes meet strict calibration standards.
• Accurately document service activities using internal systems.
• Communicate clearly with customers about service status and technical issues.
• Troubleshoot and resolve pipette performance issues independently or as part of a team.
• Interpret technical diagrams and follow standard operating procedures.

About You

• Strong communication skills (written and verbal).
• Willingness to travel frequently and stay overnight (up to 50%).
• Comfortable working independently and managing your own schedule.
• Mechanically inclined with good manual dexterity.
• Organised, proactive, and eager to learn.

Skills & Qualifications

• Good IT skills (Outlook, Excel, MS Teams).
• Valid driver’s licence and clean driving record.
• Fluent in English.
• Ability to lift up to 25kg.
• Previous lab or technical experience is beneficial but not required.

Why Join Gilson?

• Be part of a globally respected company known for quality and innovation in life sciences.
• Receive comprehensive training and continuous professional development.
• Enjoy the flexibility of a field-based role with a supportive and collaborative team environment.
• Make a real impact by supporting scientists with reliable, high-performance pipette service.

Location: Field-based (travel required)

Salary: £27,000–£29,000 per annum

Hours: 40 hours/week, Monday to Friday

Benefits: 25 days holiday + public holidays, company car, full training, ongoing development