Field Service Technician

Miele GB; Richmond; On-site; GBP 37,000 - 46,000; Full time

Job summary

Join Miele as a Field Service Technician, where you will independently service premium kitchen appliances in the South East. Enjoy a supportive team environment, comprehensive training, and a commitment to personal development while earning a competitive salary and benefits.

Benefits

Performance-related bonus scheme

25 days holiday plus bank holidays

Contributory pension scheme

Wellness and employee support schemes

Substantial discount on all company products

Qualifications

• Experience in Appliance Engineer or Technician roles preferred.
• Flexibility on background with training provided.

Responsibilities

• Diagnose and solve issues with premium kitchen appliances.
• Promote care products and appliances as a brand ambassador.

Skills

Technical Experience

Team Collaboration

Customer Experience

Job description

We all have a responsibility to do everything we can to ensure a brighter, more sustainable future - from the largest multinational to the smallest family home.

'Immer Besser' defines Miele's commitment to always do better in everything we do. It keeps motivating us to make better, smarter appliances so the homes and businesses they serve become more sustainable, from one generation to the next.

Field Service Technician - Premium Kitchen Appliances

Location: South East (SW2,4,8,9,11,12,13-20, SE1,11,5,24,27,19 CR4, SM4, KT2,3, TW9,10). Your location must be within or very close to the postcode areas listed.

Miele Service team are an award-winning service delivery function, supporting the needs of our domestic customers in their homes. We hire the best technicians to join our field service community, bringing experience from the white good sector.

We strive to make our workplace and culture as future-proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances, but all aspects of customer experience.

About The Role

Working independently, we give you the tools to succeed. We build a community around you to share your practices and feel part of something special, inspiring results as a team with a family feel, and redefining excellence every day.

Our Domestic Field Service teams work creatively to service our customers in their homes, bringing a new challenge every day as you diagnose and solve the issues that arise. You could be servicing any of our world-class products to sustain their life and support our sustainability promise.

As one of our brand ambassadors, you will be encouraged and rewarded to promote our care products and appliances. We have a reward platform where you can earn points to exchange for personal gift cards or products.

About You

Ideally, you will have worked in an Appliance Engineer or Appliance Technician role. However, if you bring technical experience from any industry, especially in electronics, white goods, electrical, or gas, that would be advantageous. We are flexible on your background and can offer full training on our appliances. We will support your training to achieve great results in line with our “Immer Besser” philosophy.

Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate, and use their passion to drive an exceptional customer experience at every touchpoint.

What To Expect From Us

In addition to a strong commitment to your personal development and growth, we offer on target earnings of up to £45,600 along with a comprehensive benefits package:

• Starting salary of £37,210 which increases incrementally.
• Potential to rise within the first 8 months.
• Daily Lunch Allowance included in salary.
• London weighting - applicable if living within the M25, slightly affecting the salary if outside.
• Performance-related bonus scheme.
• Commission for introducing customers to products, accessories, and care collections.
• Optional private use of Company Vehicle, subject to HMRC rates.
• 25 days holiday plus bank holidays.
• Contributory pension scheme.
• Internal recognition with the ability to earn points.
• Wellness and employee support schemes.
• Life assurance @ 4 x Salary if enrolled in pension scheme.
• Income protection scheme.
• Excellent training and support network.
• Active personal development plan and career opportunities.
• Medicash Scheme – healthcare and wellness reimbursements.
• Inspired Performance - reward and recognition portal.
• Eye-care voucher scheme.
• Substantial discount on all company products.

If you’re the best at what you do and can bring energy and pride to the team, we want to hear from you. Please apply below by sharing your CV, answering the screening questions, and telling us ‘why Miele?’ and ‘why me?’ in the covering letter section.