Field Service Technician

NCR Atleos; Nottingham; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Company vehicle

Health & Safety training

25 days holiday

Pension

Private medical cover

Life assurance

Income protection

Employee Assistance Programme

Discounts

Job summary

NCR Atleos is seeking a Field Service Technician to perform on-site ATM repairs and maintenance across Derby and Nottingham. You will guard cash removals and uphold safety, delivering high service levels in a dynamic field role.

You will receive full training, a company vehicle with a fuel card, and a 42.5-hour week with weekend rota. A UK driving license and SIA CViT or willingness to train are required, with strong problem-solving skills.

Qualifications

• Valid Full UK manual driving licence.
• SIA CViT license or willingness to undertake training.
• Strong local geographical knowledge.
• Experience in break/fix, IT, computer/mechanical repair.
• Basic computer hardware and software knowledge.
• Experience with Windows operating systems.
• Experience in general PC hardware and software maintenance.
• High level of mechanical/electrical aptitude.
• Excellent interpersonal skills and customer facing relationship skills.
• Ability to work independently with minimal supervision and under pressure.

Responsibilities

• Diagnose faults and repair/replace ATM modules on-site.
• Install, maintain, and repair equipment within an assigned territory/region.
• Take ownership of customer issues or incidents, ensuring satisfaction and SLA compliance.
• Carry out work with adherence to Health & Safety Policy.
• Comply with Security Policy and current protocols.
• Role may involve travel, lifting and carrying toolkits/parts, and extended periods of activity.
• Full training and equipment provided; company vehicle with fuel card included.

Skills

Full UK driving license

SIA CViT license or training

Local geographical knowledge

Break/fix IT repair

Hardware knowledge

Windows OS experience

PC hardware maintenance

Mechanical/electrical aptitude

Customer-facing skills

Independent working

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Join a Global Leader in Financial Technology – Become an ATM Field Technician at NCR Atleos!

• Job Title: Field Service Technician
• Location: Derby or Nottingham – Field Work
• Salary: £31,000 - £33,000 depending on experience
• Hours: 42.5 per week across 5days with weekend work on rota basis

About The Role

In this role, you will carry out on-site ATM repairs and maintenance, as well as provide guarding support during cash removals, ensuring the safety of personnel, cash assets, and equipment at all times.

Main Responsibilities

• Diagnose faults and perform repair or replacement of ATM modules on-site
• Install, maintain, and repair equipment within an assigned territory/region
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
• Carry out work with adherence to the Health & Safety Policy
• Comply with NCR Atleos Security Policy, and all current security protocols
• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
• Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)

Key Qualifications

• Valid Full UK manual driving license
• Hold a valid SIA CViT license or be willing to undertake training (paid by the company)
• Strong local geographical knowledge
• Experience in break/fix, IT, computer/mechanical repair
• Basic computer hardware and software knowledge
• Experience with Windows operating systems
• Experience in general PC hardware and software maintenance
• High level of mechanical/electrical aptitude
• PIA licences desirable, but if you don’t hold one, it will be provided
• Excellent interpersonal skills and customer facing relationship skills
• Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure

Preferred Qualifications (not Essential)

• NCR/Wincor ATMs experience
• Previous Field Based experience
• Previous Engineering experience

Please Note

All successful candidates will need to provide a traceable work and education history, complete a criminal record and credit background check.

What We Can Offer You

• £31,000 - £33,000 depending on experience
• Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
• 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)
• Health & Safety training
• 24 days holiday, rises to 25 after 5 years’ service.
• Competitive defined contribution company pension with Fidelity.
• 75% Employer funded single private medical cover with the option to buy additional cover.
• Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
• Employee life assurance.
• Employer funded Income protection scheme.
• Employee Assistance Programme, with 24/7 counselling service.
• Access to MYGYM discounts for membership offers and discounts.
• Access to a range of lifestyle discounts.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.