Field Service Technician

ncratleos; Coventry; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Company vehicle

Health & Safety training

25 days holiday (rises to 25)

Pension scheme

Employee benefits

Job summary

NCR Atleos in Coventry is seeking a Field Service Technician to perform on-site ATM repairs and maintenance, with safeguarding during cash removals and ensuring service SLAs are met.

This role requires diagnosing faults, installing and repairing equipment across the territory, and substantial travel. A UK driving licence is essential, plus IT/hardware repair experience and Windows familiarity.

Qualifications

• UK manual driving licence required.
• SIA CViT licence or willingness to train (paid by company).
• Strong local geographical knowledge.
• Experience in break/fix, IT, computer/mechanical repair.
• Basic computer hardware/software knowledge.
• Experience with Windows operating systems.

Responsibilities

• Diagnose faults and repair/replace ATM modules on-site.
• Install, maintain and repair equipment within territory.
• Take ownership of customer issues and ensure SLA compliance.
• Adhere to Health & Safety policies and NCR Atleos security protocols.
• Travel as required and handle lifting/carrying of tools and parts.

Skills

Driving license

Geographical knowledge

Problem solving

IT/Hardware repair

Windows operating systems

Independent worker

Tools

Windows OS

PC hardware maintenance

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Join a Global Leader in Financial Technology - Become an ATM Field Technician at NCR Atleos!

Job Title: Field Service Technician

Location: Coventry - Field Work

Salary: £31,000 - £33,000 depending on experience

Hours: 42.5 per week across 5days with weekend work on rota basis

ABOUT THE ROLE:

In this role, you will carry out on-site ATM repairs and maintenance, as well as provide guarding support during cash removals, ensuring the safety of personnel, cash assets, and equipment at all times.

MAIN RESPONSIBILITIES:

• Diagnose faults and perform repair or replacement of ATM modules on-site
• Install, maintain, and repair equipment within an assigned territory/region
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
• Carry out work with adherence to the Health & Safety Policy
• Comply with NCR Atleos Security Policy, and all current security protocols
• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
• Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)

KEY QUALIFICATIONS:

• Valid Full UK manual driving license
• Hold a valid SIA CViT license or be willing to undertake training (paid by the company)
• Strong local geographical knowledge
• Experience in break/fix, IT, computer/mechanical repair
• Basic computer hardware and software knowledge
• Experience with Windows operating systems
• Experience in general PC hardware and software maintenance
• High level of mechanical/electrical aptitude
• PIA licences desirable, but if you don't hold one, it will be provided
• Excellent interpersonal skills and customer facing relationship skills
• Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure

PREFERRED QUALIFICATIONS (NOT ESSENTIAL):

• NCR/Wincor ATMs experience
• Previous Field Based experience
• Previous Engineering experience

PLEASE NOTE:

All successful candidates will need to provide a traceable work and education history , complete a criminal record and credit background check.

WHAT WE CAN OFFER YOU:

• £31,000 - £33,000 depending on experience
• Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
• 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)
• Health & Safety training
• 24 days holiday, rises to 25 after 5 years' service.
• Competitive defined contribution company pension with Fidelity.
• 75% Employer funded single private medical cover with the option to buy additional cover.
• Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
• Employee life assurance.
• Employer funded Income protection scheme.
• Employee Assistance Programme, with 24/7 counselling service.
• Access to MYGYM discounts for membership offers and discounts.
• Access to a range of lifestyle discounts.

#LI-WB1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.