Field Service Technician

ncratleos; East Midlands; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Company vehicle (fuel card)

Health & Safety training

Pension

Private medical cover

Employee assistance programme

Job summary

NCR Atleos is hiring an ATM Field Service Technician to perform on-site repairs and maintenance across Derby and Nottingham. The role includes guarding support during cash removals and travel within an assigned territory.

You will diagnose faults, install and repair ATM equipment, and ensure safety and SLA compliance. Full training is provided, with a company vehicle and fuel card for personal use.

Qualifications

• Valid Full UK manual driving license.
• Hold a valid SIA CViT license or be willing to undertake training (paid by the company).
• Strong local geographical knowledge.
• Experience in break/fix, IT, computer/mechanical repair.
• Basic computer hardware and software knowledge.
• Experience with Windows operating systems.
• Experience in general PC hardware and software maintenance.
• PIA licences desirable, but if you don't hold one, it will be provided.

Responsibilities

• Diagnose faults and perform repair or replacement of ATM modules on-site.
• Install, maintain, and repair equipment within an assigned territory/region.
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with SLA.
• Carry out work with adherence to Health & Safety Policy.
• Comply with NCR Atleos Security Policy and current security protocols.
• Role may involve travel, lifting and carrying toolkits/parts, bending, squatting, walking, standing or sitting for extended periods.

Skills

Driving license

Geographical knowledge

Customer facing

Problem solving

Independent

Mechanical aptitude

IT repair

Tools

Windows OS

PC hardware

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Join a Global Leader in Financial Technology - Become an ATM Field Technician at NCR Atleos!

Job Title: Field Service Technician

Location: Derby or Nottingham - Field Work

Salary: £31,000 - £33,000 depending on experience

Hours: 42.5 per week across 5days with weekend work on rota basis

About the role

In this role, you will carry out on-site ATM repairs and maintenance, as well as provide guarding support during cash removals, ensuring the safety of personnel, cash assets, and equipment at all times.

Main responsibilities

• Diagnose faults and perform repair or replacement of ATM modules on-site
• Install, maintain, and repair equipment within an assigned territory/region
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
• Carry out work with adherence to the Health & Safety Policy
• Comply with NCR Atleos Security Policy, and all current security protocols
• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
• Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)

Key qualifications

• Valid Full UK manual driving license
• Hold a valid SIA CViT license or be willing to undertake training (paid by the company)
• Strong local geographical knowledge
• Experience in break/fix, IT, computer/mechanical repair
• Basic computer hardware and software knowledge
• Experience with Windows operating systems
• Experience in general PC hardware and software maintenance
• High level of mechanical/electrical aptitudePIA licences desirable, but if you don't hold one, it will be provided

Excellent interpersonal skills and customer facing relationship skills

Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure

Preferred qualifications (not essential)

• NCR/Wincor ATMs experience
• Previous Field Based experience
• Previous Engineering experience

PLEASE NOTE

All successful candidates will need to provide a traceable work and education history , complete a criminal record and credit background check.

What we can offer you

• £31,000 - £33,000 depending on experience
• Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
• 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)
• Health & Safety training
• 24 days holiday, rises to 25 after 5 years' service.
• Competitive defined contribution company pension with Fidelity.
• 75% Employer funded single private medical cover with the option to buy additional cover.
• Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
• Employee life assurance.
• Employer funded Income protection scheme.
• Employee Assistance Programme, with 24/7 counselling service.
• Access to MYGYM discounts for membership offers and discounts.
• Access to a range of lifestyle discounts.

#LI-WB1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.