Field Service Technician

Dover-Corporation; Manchester; On-site; GBP 30,000 - 55,000; Full time

Benefits offered by this job

Bonus scheme

Company car

Growth opportunities & international环境

Job summary

Dover Imaging & Identification (DII), part of Dover Corporation, seeks a Field Service Engineer to cover customers in the South Yorkshire region. You will install, commission, service and repair our equipment, while delivering training and maintaining service reports.

Travel across the region and nationally will be required to support customers and attend training events. Ideal candidates have strong electrical/mechanical troubleshooting skills, a full UK driving licence, and a proactive

Qualifications

• Experience as a Field Service Engineer or Technical Service Engineer in industrial/manufacturing sectors.
• Full UK Driving Licence.
• Ability to diagnose and resolve technical issues proactively.
• Good time management in a dynamic environment.
• Familiarity with following procedures while maintaining quality.

Responsibilities

• Install, commission, service and repair equipment at customer sites.
• Provide training where needed, internally and externally.
• Complete service reports with time, parts, codes and data.
• Maintain installed base data (serial numbers, ink, counters, locations).
• Travel to customer sites within region and nationally for training/meetings.
• Build strong customer relationships through first-class service.
• Attend technical training to develop product knowledge.

Skills

Field Service Engineer

Electrical troubleshooting

Mechanical troubleshooting

Driving license (UK)

Time management

Customer service

Technical report writing

Education

Electrical/Mechanical Engineering certs

Tools

N/A

Job description

Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.The Role:As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.This is a field-based role covering customers around the South Yorkshire.What you will do:Perform Installation, Commissioning, Service and Repair of our equipmentPerform training, both internally and externally where neededComplete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmationActively promote M-I service products to our customersTravel to customers site within your regional area along with occasional travel nationally to attend training events and meetingsBuild strong relationships with our customers by delivering first class customer serviceAttend technical training to continuously develop product knowledge and skillsWhat you need to have:Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshootingFull UK Driving LicenseProven ability to assess technical situations, diagnose issues, and provide proactive, effective solutionsSkilled in adhering to procedures while efficiently managing time and tasks in a dynamic environmentProficient in managing multiple tasks simultaneously without compromising qualityCertifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not requiredIn-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essentialWhat we offer:Bonus schemeCompany carPerformance based yearly merit increaseGrowth opportunities & international environmentYou’ll only be the right candidate if you are aligned to our values and culture:Collaborative entrepreneurial spiritWinning through customersHigh ethical standards, openness and trustExpectations for resultsRespect and value peopleIf you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.Location: SheffieldAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.