Field Service Technician

Markem-Imaje Limited; Eccles; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Bonus scheme

Company car

Merit increase

Growth opportunities & international环境

Job summary

Dover Imaging & Identification (DII) is seeking a Field Service Engineer to install, commission, service and repair our industrial equipment. You will train customers and internal staff, document service activities, and promote MI service products.

Travel is required within your regional area and occasionally nationwide for events and training. Candidates should have field service or technical service experience in industrial sectors, possess a full UK driving license, and be adept at diagnosing

Qualifications

• Experience as Field Service Engineer or Technical Service Engineer in industrial/manufacturing.
• Full UK Driving License.
• Ability to diagnose issues and provide proactive, effective solutions.

Responsibilities

• Perform Installation, Commissioning, Service and Repair of our equipment.
• Perform training, both internally and externally where needed.
• Complete service reports accurately with all required details.
• Actively promote M-I service products to customers.
• Travel to customers' sites within your regional area and nationally for training/events.

Skills

Electrical/Mechanical troubleshooting

Time management

Customer service

Driving license

Education

Electrical/Mechanical Engineering certifications

Tools

Networking

Software troubleshooting

Job description

Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands: Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets. With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

The Role:

• Perform Installation, Commissioning, Service and Repair of our equipment
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
• Actively promote M-I service products to our customers
• Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
• Build strong relationships with our customers by delivering first class customer service
• Attend technical training to continuously develop product knowledge and skills

What you need to have:

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
• Full UK Driving License
• Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
• Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
• Proficient in managing multiple tasks simultaneously without compromising quality
• Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
• In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

What we offer:

• Bonus scheme
• Company car
• Performance based yearly merit increase
• Growth opportunities & international environment

You'll only be the right candidate if you are aligned to our values and culture: Collaborative entrepreneurial spirit Winning through customers High ethical standards, openness and trust Expectations for results Respect and value people

Location: Sheffield

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

We Are Dover Dover is a diversified global manufacturer and solutions provider. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach, our team takes an ownership mindset, collaborating with customers to redefine what's possible.