Field Service Technician

Precept Recruit; East Midlands; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Bonus schemes

Overtime opportunities

Uniform provided

Tools provided

Training & development

High-profile customers

Job summary

Barron McCann Ltd is seeking a Field Service Engineer to cover the Maidstone region, visiting customer sites to install, service and repair EPoS and IT hardware. You will diagnose issues, perform maintenance, and ensure minimal downtime while delivering excellent customer service.

The role requires a proactive engineer with strong communication skills, able to work independently on site and build relationships with high-profile customers. A full UK driving license is essential.

Qualifications

• Experience in field-based engineering (EPoS, IT or similar).
• Strong fault-finding and problem-solving skills.
• Confident communication with a customer-focused approach.

Responsibilities

• Install, maintain, and repair EPoS and IT hardware.
• Carry out proactive and scheduled maintenance visits.
• Diagnose faults and deliver fast, effective fixes.
• Provide basic user guidance and support when required.
• Deliver consistently high levels of customer service.

Skills

Field-based engineering

EPoS installation

IT hardware repair

Customer service

Fault diagnosis

MS Office

Tools

MS Office

Job description

Field Service Engineer – EPoS & IT Support

Maidstone Area

Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions—from helpdesk to rapid on-site response. We proudly support some of the UK’s most recognisable brands across Retail, Hospitality, and Banking.

Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service.

What’s in it for you?

• Company vehicle and fuel card
• Monthly and quarterly bonus schemes
• Overtime opportunities
• Full uniform and tools provided
• Ongoing training and development
• Opportunity to work with high-profile customers

The Role

As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Maidstone region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience.

You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador.

What You’ll Be Doing

• - Installing, maintaining, and repairing EPoS and IT hardware
• - Carrying out proactive and scheduled maintenance visits
• - Diagnosing faults and delivering fast, effective fixes
• - Providing basic user guidance and support when required
• - Delivering consistently high levels of customer service

What We’re Looking For:

• - Experience in a field-based engineering role (EPoS, IT, or similar)
• - Background in Retail, Hospitality, or Leisure environments preferred
• - Strong fault-finding and problem-solving skills
• - Confident communication skills with a customer-focused approach
• - Comfortable using Microsoft Office and learning new systems

Why Join Barron McCann?

We are known for our service excellence, and that starts with our people. You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day.

Due to the nature of this role, it is essential that applicants have a full UK driver’s license.