Field Services Technician

Precept Recruit; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company Car

Monthly Bonus

Fuel Card

Uniform

Overtime

Job summary

Barron McCann is seeking a Field Service Engineer to cover customer sites, delivering high-quality repair, service and installation of IT hardware and EPoS systems. You will travel to client locations, install and maintain equipment, and ensure effective resolution of calls with strong customer focus.

The role requires field-based service experience, excellent communication, and the ability to learn new software quickly. A company car and bonus scheme accompany a comprehensive benefits package.

Qualifications

• Experience in a field-based customer service engineering role.
• Excellent communication skills (written and verbal).
• Experience and knowledge of maintaining and installing EPoS equipment.
• PC literate and ability to learn new software quickly.

Responsibilities

• Repair, service and installation of IT hardware/EPoS systems.
• Planned and regular maintenance of on-site equipment.
• Provide support and training to customers as required.
• Deliver exemplary levels of customer service.

Skills

Field-based engineering

Customer service

EPoS knowledge

PC literate

Education

Tools

Technical tools

Job description

Do you want to join an exciting company, which is expanding quickly and looking for the right people to come and join our team? Somewhere where we develop individuals to be the best they can be and help them along their career path?

In that case you'd be a great fit forBarron McCann.

We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking.
We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us asField Service Technicians & Field Service Engineers.

As a member of our team, you will be based in the field covering the Limerick area, and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional company benefits and overtime.
As aField Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company.

Field Service Engineer responsibilities will include:

• Repair, service and installation of various IT hardware/ EPoS systems
• Planned and regular maintenance of all on-site equipment.
• Provide support and training to Customer as and when required.
• Provide exemplary levels of customer service

The ideal candidate will have:

• Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry.
• Excellent communication skills (written and verbal)
• Experience and knowledge of maintaining and installing EPoS equipment
• PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.

Due to the nature of this role, it is essential that applicants have a full driver’s license as you will receive a company car.