Technical Support Engineer

Precept Recruit; East Midlands; On-site; GBP 35,000 - 50,000; Full time

Job summary

Barron McCann Ltd is seeking a technically minded Technical Support Engineer to join our Technical Services team in Derby. You will support maintenance activities, assist project delivery, and work directly with customers to ensure outstanding service nationwide.

You’ll create and maintain technical documentation, train engineers, manage software images and build configurations, and escalate complex issues.

Qualifications

• Experience in technical support or IT services.
• Ability to train engineers and onboard staff.
• Experience visiting customer sites.

Responsibilities

• Provide hardware and software support to engineers and customers.
• Manage and escalate technical support tickets.
• Create, maintain, and improve technical documentation.
• Manage customer software images and build configurations.
• Deliver training and onboarding for engineering teams.
• Support customer projects and technical escalations.
• Attend customer sites to validate processes and provide technical expertise.

Skills

Technical troubleshooting

Clear communication

Ticketing systems

Documentation

Prioritization under pressure

Tools

Ticketing systems

Build configurations

Job description

Are you a technically minded problem-solver who enjoys variety, collaboration, and making a real impact?

At Barron McCann Ltd, we're looking for a Technical Support Engineer to join our Technical Services team. This is a diverse and engaging role where you'll provide technical support, manage documentation, support project delivery, train engineers, and work directly with customers to help deliver outstanding service nationwide.

Why Join Barron McCann?

With more than 45 years of experience, Barron McCann Ltd is a trusted technology services partner supporting customers across retail, hospitality, education, and other sectors. We pride ourselves on delivering service excellence, every time, everywhere, and our culture is built around ambition, teamwork, integrity, and passion.

This role offers:

• A varied and challenging technical position
• Opportunities to work closely with customers and engineering teams
• Ongoing training and professional development
• The chance to influence processes, documentation, and service delivery
• A collaborative and supportive working environment

The Role

As a Technical Support Engineer, you'll be at the heart of our technical operations, supporting maintenance activities, projects, engineering teams, and customers across the business.

Key responsibilities include:

• Providing hardware and software support to engineers and customers
• Managing and escalating technical support tickets
• Creating, maintaining, and improving technical documentation
• Managing customer software images and build configurations
• Delivering training and onboarding for engineering teams
• Supporting customer projects and technical escalations
• Attending customer sites to validate processes and provide technical expertise

This is an excellent opportunity for someone who enjoys solving technical challenges, sharing knowledge, and working across multiple areas of a business.

What We're Looking For

We're interested in hearing from candidates with experience in technical support, IT services, field engineering, service delivery, or similar technical environments.

You’ll ideally have:

• Strong technical troubleshooting and problem-solving skills
• Excellent communication skills with the ability to explain technical concepts clearly
• Experience using ticketing systems and structured support processes
• A high level of attention to detail when creating documentation
• The ability to manage changing priorities in a fast-paced environment

Experience in IT maintenance services, image build management, engineer training, or documentation management would be highly advantageous.

Technical Support Engineer

Location: Derby, UK
Company: Barron McCann Ltd