Field Service Technician

NCR Atleos; Coventry; Hybrid; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Holiday 24 days

Pension

Private medical cover

Life assurance

Income protection

Employee assistance programme

Job summary

NCR Atleos in Coventry is seeking a Field Service Technician to perform on-site ATM repairs and maintenance while supporting cash removals. You will ensure safety and uptime, work across a defined territory, and travel as needed with a company vehicle provided.

Key requirements include a full UK driving license, IT repair experience, and strong interpersonal skills to handle customer interactions. The role offers training, security policies, and a structured weekend rota.

Qualifications

• Valid Full UK manual driving license.
• SIA CViT license or willing to undertake training (paid by the company).
• Strong local geographical knowledge.
• Experience in break/fix, IT, computer/mechanical repair.
• Basic computer hardware and software knowledge.
• Experience with Windows operating systems.
• Experience in general PC hardware and software maintenance.
• High level of mechanical/electrical aptitude.
• PIA licences desirable, but if you don’t hold one, it will be provided.
• Excellent interpersonal skills and customer facing relationship skills.
• Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure.

Responsibilities

• Diagnose faults and perform repair or replacement of ATM modules on-site.
• Install, maintain, and repair equipment within an assigned territory/region.
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements.
• Carry out work with adherence to the Health & Safety Policy.
• Comply with NCR Atleos Security Policy, and all current security protocols.
• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods.
• Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply).

Skills

Driving license

SIA CViT license

Geographical knowledge

Customer facing

Problem solving

Independent work

Mechanical aptitude

Learning ability

Safety awareness

Tools

Windows OS

PC hardware

IT repair

Software maintenance

Job description

**About NCR Atleos**NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.**Join a Global Leader in Financial Technology – Become an ATM Field Technician at NCR Atleos!*** Job Title: **Field Service Technician*** Location: **Coventry** – Field Work* Salary: **£31,000 - £33,000** depending on experience* Hours: **42.5 per week** across 5days with weekend work on rota basis **ABOUT THE ROLE:**In this role, you will carry out on-site ATM repairs and maintenance, as well as provide guarding support during cash removals, ensuring the safety of personnel, cash assets, and equipment at all times.**MAIN RESPONSIBILITIES:*** Diagnose faults and perform repair or replacement of ATM modules on-site* Install, maintain, and repair equipment within an assigned territory/region* Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements* Carry out work with adherence to the Health & Safety Policy* Comply with NCR Atleos Security Policy, and all current security protocols* Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods* **Full training and equipment provided.** Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)**KEY QUALIFICATIONS:*** **Valid Full UK manual driving license*** Hold a valid SIA CViT license or be willing to undertake training (paid by the company)* Strong local geographical knowledge* Experience in break/fix, IT, computer/mechanical repair* Basic computer hardware and software knowledge* Experience with Windows operating systems* Experience in general PC hardware and software maintenance* High level of mechanical/electrical aptitude* PIA licences desirable, but if you don’t hold one, it will be provided* Excellent interpersonal skills and customer facing relationship skills* Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure**PREFERRED QUALIFICATIONS (NOT ESSENTIAL):*** NCR/Wincor ATMs experience* Previous Field Based experience* Previous Engineering experience**PLEASE NOTE:**All successful candidates will need to provide a **traceable work and education history**, complete a criminal record and credit background check.**WHAT WE CAN OFFER YOU:*** **£31,000 - £33,000** depending on experience* Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)* 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)* Health & Safety training* 24 days holiday, rises to 25 after 5 years’ service.* Competitive defined contribution company pension with Fidelity.* 75% Employer funded single private medical cover with the option to buy additional cover.* Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.* Employee life assurance.* Employer funded Income protection scheme.* Employee Assistance Programme, with 24/7 counselling service.* Access to MYGYM discounts for membership offers and discounts.* Access to a range of lifestyle discounts.#LI-WB1Offers of employment are conditional upon passage of screening criteria applicable to the job.