Field Service Technician

NCR Atleos; Coventry; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Job summary

NCR Atleos in Coventry is seeking a Field Service Technician to diagnose faults, repair and replace ATM modules on-site across the territory. You will install and maintain equipment, and attend high-security sites following all procedures.

Excellent customer-facing skills, strong problem-solving, and a good local knowledge of the area are essential. The role offers full training, a company vehicle (fuel card included), and 42.5 hours per week on a 5-day rota with occasional weekend work.

Qualifications

• Traceable work and education history required.
• Criminal record and credit background check.
• Full UK manual driving licence required.
• SIA CViT licence or ability to attend training.
• Strong local geographical knowledge; break/fix and IT repair experience.
• Basic computer hardware/software knowledge; Windows operating systems.

Responsibilities

• Diagnose faults and repair or replace ATM modules on-site.
• Install, maintain, and repair equipment within an assigned territory.
• Attend high security sites to assist with ATM cash removal, following procedures.
• Take ownership of customer issues and ensure SLA satisfaction.
• Adhere to Health & Safety policies and NCR Atleos Security Policy.
• Role may involve travel, lifting, and long periods of bending or standing.
• Full training and equipment provided; company vehicle with fuel card.

Skills

Interpersonal skills

Customer facing

Problem solving

Independent worker

Strong geographical knowledge

Quick learner

Tools

Windows OS

PC hardware

Hardware maintenance

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Join a Global Leader in Financial Technology - Become an ATM Field Technician at NCR Atleos!

• Job Title: Field Service Technician
• Location: Coventry - Field Work
• Salary: £31,000 - £33,000 depending on experience
• Hours: 42.5 per week across 5days with weekend work on rota basis

MAIN RESPONSIBILITIES:

• Diagnose faults and perform repair or replacement of ATM modules on-site
• Install, maintain, and repair equipment within an assigned territory/region
• Attend high security sites to assist with ATM cash removal, wearing appropriate security gear and following all procedures
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
• Carry out work with adherence to the Health & Safety Policy
• Comply with NCR Atleos Security Policy, and all current security protocols
• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
• Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)

KEY QUALIFICATIONS:

• Valid Full UK manual driving license
• Hold a valid SIA CViT license or be available to attend training
• Strong local geographical knowledge
• Experience in break/fix, IT, computer/mechanical repair
• Basic computer hardware and software knowledge
• Experience with Windows operating systems
• Experience in general PC hardware and software maintenance
• High level of mechanical/electrical aptitude
• PIA licences desirable, but if you don't hold one, it will be provided

• Excellent interpersonal skills and customer facing relationship skills
• Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure

PREFERRED QUALIFICATIONS (NOT ESSENTIAL):

• NCR/Wincor ATMs experience
• Previous Field Based experience
• Previous Engineering experience

PLEASE NOTE:

All successful candidates will need to provide a traceable work and education history , complete a criminal record and credit background check.

WHAT WE CAN OFFER YOU:

• £31,000 - £33,000 depending on experience
• Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
• 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)
• Health & Safety training
• 24 days holiday, rises to 25 after 5 years' service.
• Competitive defined contribution company pension with Fidelity.
• 75% Employer funded single private medical cover with the option to buy additional cover.
• Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
• Employee life assurance.
• Employer funded Income protection scheme.
• Employee Assistance Programme, with 24/7 counselling service.
• Access to MYGYM discounts for membership offers and discounts.
• Access to a range of lifestyle discounts.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.