Field Service Specialist

yohrs; St Albans; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking an NOC Field Service Specialist to enhance the reliability of its EV charging network. This role involves monitoring and maintaining the charger network, utilizing data and analytics to drive performance improvements. The ideal candidate will have a strong background in the Mechanical & Electrical industry, exceptional communication skills, and a proactive attitude to lead projects independently. Join a dynamic team dedicated to revolutionizing EV infrastructure and making a significant impact in the industry.

Qualifications

• 2+ years in a similar role within the Mechanical & Electrical or EV Industry.
• Understanding of Electrical components for EV installations.

Responsibilities

• Monitor and maintain the charger network to ensure reliability.
• Collaborate with the team to develop analytic dashboards and reports.

Skills

Customer Service Skills

Communication Skills

Analytical Skills

Process Optimization

Project Management

Education

GCSE Standard

Electrical City & Guild Qualification

Tools

UK Assets Database

Analytic Dashboards

Job description

Headlines:

NOC Field Service Specialist - EV Charging

Office based St Albans

Competitive salary

We are working with a global CPO to hire an NOC and Field Service Specialist.

You'll be responsible for monitoring and conducting maintenance (both preventative and reactive) of the charger network installed base, to ensure customers can trust the reliability of the Charging Network. You will also be responsible for managing and using the UK Assets Database and to collaborate with the wider team to develop analytic dashboards and reports to improve performance and reliability.

What you'll need:

• Educated to GCSE standard or Electrical based City & Guild Qualification.
• Must have 2 years of experience in a similar role in the Mechanical & Electrical or EV Industry.
• An understanding of Electrical components used on EV installations.
• Customer service and communication skills, both written and verbal as you will support key client customer meetings and liaise with external contractors.
• Asset management experience and expertise to improve the network performance, using data, dashboards and databases to drive performance improvement and cost reduction.
• Analytical and reporting skills to monitor and improve network performance
• Process optimization skills.
• Reporting and presentation skills
• Proactive attitude, with the ability to independently lead projects and implement improvements.
• A builder: someone that enjoys and is challenged by creating processes in a chaotic and unstructured environment.
• A real Team Player.