Field Service & PDI Engineer: Printer & IT Specialist

Principal I Ltd

Horsham

Hybrid

GBP 28,000 - 38,000

Full time

14 days+

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Job summary

Principal I Ltd is seeking a Field Service & PDI Engineer to install, service, repair, and support multifunctional printers and related office technology. The role blends field-based copier engineering with IT support and Pre-Delivery Inspection responsibilities to ensure devices are configured and deployed to high standards.

You will travel to customer sites and attend Head Office as required, update records in company systems, and provide technical guidance.

Qualifications

Experience as a field service engineer for photocopiers/printers or similar equipment.
Solid understanding of TCP/IP, DNS, DHCP and Wi‑Fi networking.
Experience configuring multifunctional devices in networked environments.
Strong fault-finding and diagnostic skills.
Excellent customer service and communication abilities.
Ability to work independently and manage workload.
Valid UK driving licence.

Responsibilities

Install, service, maintain and repair multifunctional printers, copiers, scanners and related office technology.
Diagnose and rectify mechanical, electrical, software and connectivity faults.
Respond to customer service calls within agreed SLAs.
Complete preventative maintenance visits to maximise equipment reliability and customer satisfaction.
Accurately record service activity, parts usage and customer interactions in company systems.
Provide technical guidance and user support to customers as required.
Configure devices for network environments including TCP/IP, print drivers, cloud services and document management solutions.
Troubleshoot network connectivity issues related to printers and MFDs.
Support integration with Microsoft 365, Active Directory, network folders and secure print solutions.
Configure firmware updates and software applications for managed print services.
Liaise with customer IT departments and internal teams to resolve complex issues.
Conduct full Pre-Delivery Inspections (PDI) on equipment prior to installation.
Build, configure, test and quality-check devices for deployment.
Prepare delivery documentation and equipment records.
Ensure assets, accessories and consumables are correctly allocated and packaged.
Assist with refurbishment, upgrades and reconditioning projects.
Support stock control and parts management activities.
Assist in product demonstrations and technical evaluations when required.
Provide technical support to colleagues and contribute to continuous improvement.