Field Service Ops Coordinator — Engineer Support & Logistics

ISR Transportation Tech; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

ISR Transportation Tech in Hampshire, United Kingdom, is seeking a Field Service Operations Coordinator to support a busy UK field engineering operation. You will work closely with field engineers and technicians, providing operational support, parts, equipment, information and documentation needed to deliver effective service.

The role requires 3+ years in field service coordination or operations support, with experience in ServiceNow and Excel, and strong organisational and communication

Qualifications

• 3+ years' experience in field service coordination, operations support, maintenance coordination or similar environment.
• Experience working with field engineers, technicians or maintenance teams.
• Experience using ServiceNow or a similar ticketing/work-order system.
• Good Microsoft Office skills, particularly Excel.
• Strong organisational skills with excellent attention to detail.
• Experience maintaining operational records and producing accurate reports.
• Ability to coordinate multiple activities and changing priorities in a busy field service environment.
• Strong communication skills with engineers, customers, contractors and internal stakeholders.
• Experience with Power BI, dashboards and operational data analysis would be advantageous.

Responsibilities

• Provide day-to-day operational support to field engineers and technicians, responding to queries and escalating technical issues where appropriate.
• Track engineer utilisation, time worked and operational activity.
• Manage ServiceNow tickets, work orders and service documentation.
• Coordinate activity between field teams, customers, contractors and internal stakeholders.
• Support procurement activities, including raising purchase orders, expediting parts and maintaining spare-parts availability.
• Coordinate equipment and parts logistics, including deliveries and tracking.
• Maintain accurate operational records, registers and tracking spreadsheets.
• Produce regular SLA and KPI reports and monitor performance against customer requirements.
• Support field-based technical audits and associated reporting and documentation.
• Coordinate contractors, work permits, inductions and compliance documentation.
• Process invoices and provide wider administrative support to the field operation.
• Support projects through planning, scheduling, documentation and coordination.
• Help identify opportunities to improve operational processes and service delivery.

Skills

Field service coordination

Operations support

ServiceNow

Excel

Power BI

Stakeholder communication

Attention to detail

Tools

ServiceNow

Power BI

Excel

Job description

ISR Transportation Tech in Hampshire, United Kingdom, is seeking a Field Service Operations Coordinator to support a busy UK field engineering operation. You will work closely with field engineers and technicians, providing operational support, parts, equipment, information and documentation needed to deliver effective service.

The role requires 3+ years in field service coordination or operations support, with experience in ServiceNow and Excel, and strong organisational and communication