Field Service Operations Lead – HV Power & Grid

Hitachi; Stone; On-site; GBP 38,000 - 52,000; Full time

Job summary

Hitachi Energy UK Limited is seeking a highly organized Field Service Coordinator to support field service operations across the UK. You will coordinate resources, equipment, vehicles and project requirements to ensure safe, efficient transformer services and grid connection activities.

This role requires strong planning and stakeholder liaison skills, experience in resource planning, scheduling, and fleet management, and a proactive approach to delivery within a high voltage environment.

Qualifications

• Experience in resource planning, scheduling, service coordination, or operational support within a Field Service Engineering or technical environment.
• Proven experience or understanding of Fleet management.
• Experience managing engineer scheduling, workforce planning, and operational resource allocation.
• Experience raising and managing purchase orders and supplier relationships would be advantageous.
• Strong organisational skills with the ability to manage multiple priorities in a demanding operational environment.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, Teams, and business management systems.
• Understanding of Health, Safety, Environmental, and Quality (HSEQ) requirements within engineering, utility, or electrical infrastructure environments.
• Experience supporting High Voltage, Transformer, Grid Connection, or wider Power Systems activities.

Responsibilities

• Develop and maintain short-term and long-term resource plans to support service operations, project delivery, and business growth.
• Coordinate the deployment of field engineers, commissioning staff, and specialist subcontractors to meet customer and project requirements.
• Monitor resource utilisation and identify potential capacity constraints, skills gaps, and future recruitment requirements.
• Coordinate resources to support both planned maintenance activities and reactive service requirements, ensuring customer commitments, outage programmes, and emergency response obligations are effectively met.
• Act as a key point of contact for customers and internal stakeholders, ensuring clear communication and effective coordination of service activities.
• Raise and manage purchase orders in accordance with company procedures and approved budgets.
• Act as the primary liaison with the company’s fleet management partner, ensuring vehicle compliance, maximising fleet availability, and minimising operational downtime to support service and project delivery requirements.
• Maintain records relating to fleet utilisation, costs, and asset performance.
• Ensure all service activities, resource allocations, and operational records are accurately maintained within company systems.
• Provide regular operational reporting and performance updates to management to support planning, forecasting, and continuous improvement activities.

Skills

Resource planning

Scheduling

Service coordination

Operational support

Fleet management

Tools

Microsoft Office

Excel

Outlook

Teams

Business management systems

Job description

Hitachi Energy UK Limited is seeking a highly organized Field Service Coordinator to support field service operations across the UK. You will coordinate resources, equipment, vehicles and project requirements to ensure safe, efficient transformer services and grid connection activities.

This role requires strong planning and stakeholder liaison skills, experience in resource planning, scheduling, and fleet management, and a proactive approach to delivery within a high voltage environment.