Field Service Manager & Team Leader

First Military Recruitment Ltd; Hinckley and Bosworth; On-site; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Bonus

Company vehicle

Job summary

First Military Recruitment Ltd is seeking a Service Manager in Hinckley to lead a skilled service team and deliver excellent customer experiences. You will oversee audits, tooling, stock, safety documentation, and vehicle standards while driving continuous improvement and timely reporting.

You will manage the Service Coordinators and drive optimization of PM schedules, job sheets, timesheets, and root-cause analysis for complaints. A proactive leader with strong communication will thrive here.

Qualifications

• Ability to analyse situations, draw sound judgements and take appropriate decisions.
• Ability to build teams, involves people, motivate and reward others.
• Ability to see things from a customer perspective and to identify, meet and exceed customer expectations, whether internal or external.
• An understanding of the relationships between profit, cash flow, risk and other key financial drivers.
• Capable of managing multi profit and cost centre.
• Demonstrates good judgement in leading the team through conflict and controversy.
• Takes well timed commercial decisions.

Responsibilities

• Carry out customer visits and reviews.
• Carry out Engineer audits ensuring correct tooling and stock being held, H&S documentation is present and being used, vans are clean and free from damage.
• Carry out quarterly Service Team Communication meetings.
• Deal with customer complaints within a timely manner ensuring the correct documentation (ISO 9002 procedures) is used.
• Deliver RT training to new and existing Engineers.
• Direct line Management of Service Coordinator and Parts Coordinators assigned to their team.
• Ensure off hire process is adhered to and all damage discussed and agreed with customer prior to machine being collected.
• Ensure that all Daily, Weekly & Monthly reports are completed on a timely basis.
• Ensure that Job Sheets are completed to company standards and that times/information is accurate.
• Ensure that Timesheet & Job-sheet Audit Procedure is strictly adhered to.

Skills

Team leadership

Customer service

Decision making

Problem solving

Communication

Financial awareness

Project management

Job description

First Military Recruitment Ltd is seeking a Service Manager in Hinckley to lead a skilled service team and deliver excellent customer experiences. You will oversee audits, tooling, stock, safety documentation, and vehicle standards while driving continuous improvement and timely reporting.

You will manage the Service Coordinators and drive optimization of PM schedules, job sheets, timesheets, and root-cause analysis for complaints. A proactive leader with strong communication will thrive here.