Field Service Manager – Fleet & Customer Experience

First Military Recruitment Ltd; Hinckley; On-site; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Bonus

Company vehicle

Job summary

First Military Recruitment Ltd is supporting a client in Hinckley with a Service Manager role focused on delivering excellent customer experience by leading a motivated service team. You will manage engineer performance, audits, and reports, while overseeing supplier and parts liaison, budgets, and fleet spend.

The role requires strong leadership and a proactive approach to service delivery. Salary £41,000 - £45,000 plus Bonus and Company Vehicle, with opportunities to drive processes and

Qualifications

• Ability to analyse situations, draw sound judgements and take appropriate decisions.
• Ability to build teams, involves people, motivate and reward others.
• Ability to see things from a customer perspective and to identify, meet and exceed customer expectations.
• An understanding of the relationships between profit, cash flow, risk and other key financial drivers.
• Capable of managing multi profit and cost centre.
• Demonstrates confidence and leads the team through conflict and controversy.
• Involves the team in decision-making.

Responsibilities

• Carry out customer visits and reviews.
• Carry out Engineer audits ensuring correct tooling and stock, H&S documentation, and vehicle condition.
• Deliver RT training to new and existing Engineers.
• Direct line management of Service Coordinator and Parts Coordinators.
• Ensure reports and timesheets are completed on time.

Skills

Strategic leadership

Team building

Customer-focused

Financial acumen

Decision making

Conflict resolution

Operational planning

Job description

First Military Recruitment Ltd is supporting a client in Hinckley with a Service Manager role focused on delivering excellent customer experience by leading a motivated service team. You will manage engineer performance, audits, and reports, while overseeing supplier and parts liaison, budgets, and fleet spend.

The role requires strong leadership and a proactive approach to service delivery. Salary £41,000 - £45,000 plus Bonus and Company Vehicle, with opportunities to drive processes and