Service Manager vacancy in Farnborough (306jc)

Ex-Mil Recruitment Limited; Farnborough; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

10% annual performance bonus

Company electric vehicle

25 days + Bank Holidays

Company pension

Career progression opportunities

Job summary

Ex-Mil Recruitment Limited in Farnborough is seeking a Service Manager to lead a team of 3–4 engineers and oversee daily operations for key Hampshire clients. You will own service delivery, manage schedules, and act as the escalation point to resolve issues promptly.

The role offers a salary up to £45k with a 10% bonus, a company electric vehicle, 25 days’ holiday, and a pension, with clear progression opportunities.

Qualifications

• Demonstrated leadership of engineering teams.
• Strong planning and scheduling capabilities.
• Experience delivering services to key clients.
• Ability to work under pressure and maintain standards.

Responsibilities

• Lead and manage a professional engineering team.
• Oversee daily operations, planning and scheduling.
• Ensure safety, quality, and compliance across work.
• Manage key client accounts and escalation handling.

Skills

Leadership

People management

Planning

Operations management

Education

NVQ Level 3 or higher

Job description

Service Manager vacancy in Farnborough (306jc)

Service Manager (306jc) – Farnborough – circa £40 – 45k + Benefits.

My client is an industry-leading lift service and maintenance company looking for a Service Manager to take command of a critical operational area. This role will suit someone who is comfortable taking ownership, managing teams, and ensuring standards are met every day, and you will be responsible for a number of clients within the Hampshire area, and the day to day management of a team of 3 – 4 engineers.

If you’ve led teams, managed schedules, handled escalation issues, or delivered technical services under pressure, your skills are highly transferable here.

The Role – Your Mission

• As Service Manager, you will be responsible for the smooth running of daily operations, the leadership of a professional engineering team, and the delivery of a reliable, high-quality service to key clients.
• You will act as the first point of escalation, ensuring problems are resolved quickly and professionally, while maintaining strong relationships with customers and internal stakeholders.
• Strong performance will be recognised, with clear progression opportunities available.

Key Responsibilities

Leadership & Command

• Lead and manage a team of engineers and administrators
• Hold structured weekly reviews with the Regional Manager (performance, priorities, outcomes)
• Coordinate closely with the Administration Manager to ensure systems and processes run efficiently

Operations & Planning

• Oversee day-to-day operational planning and scheduling
• Manage the company management system, ensuring accurate records and compliance
• Use data and reporting to monitor performance and improve delivery

Engineering & Technical Oversight

• Plan and schedule engineers’ work to ensure timely and effective service
• Oversee maintenance and technical works, ensuring safety and quality standards are met
• Support mobilisation of new contracts and services

Client & Key Account Management

• Manage key client accounts and maintain strong professional relationships
• Act as the escalation lead for operational issues, providing calm, decisive solutions
• Ensure a smooth handover and delivery when new contracts go live

Who They are Looking For

• SNCO / WO (REME, Royal Engineers, RAF Tech, RN Engineering)
• Officers with operations, logistics, engineering or facilities experience
• Service leavers with leadership, planning, or asset-management experience

To be eligible for this role you will need the following

• Clean UK driving licence
• Good standard of Maths and English
• NVQ Level 3 (or equivalent professional qualification) or higher
• Willing to undergo DBS clearance (client requirement)

As well as the following skills & attributes

• Proven leadership and people-management experience
• Strong organisation and planning skills
• Confident communicator (written and verbal)
• Calm under pressure with a problem-solving mindset
• Comfortable working with management systems, schedules and data
• Strong sense of accountability and service delivery

Benefits

• Good starting salary up to £45k
• 10% annual performance bonus
• Company electric vehicle
• 25 days + Bank Holidays
• Company pension
• Ongoing career and personal development leading to promotion opportunities