Service Manager

Pathfinder International; Farnborough; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Electric vehicle

10% annual bonus

Company pension

25 days + Bank Holidays

Career development

Job summary

Pathfinder International is recruiting a Service Manager for Farnborough to lead a small engineering team, manage client accounts and ensure high-quality service delivery. You will oversee scheduling, maintain safety and compliance, and act as escalation lead for operational issues.

The role offers up to £45k, a 10% bonus, an electric vehicle, 25 days holiday, a company pension and ongoing development opportunities.

Qualifications

• Proven leadership and people-management experience.
• Strong organisational and planning skills with a structured approach.
• Ability to communicate clearly and calmly under pressure.

Responsibilities

• Lead and manage a team of engineers and administrators.
• Coordinate weekly reviews with Regional Manager and ensure system efficiency.
• Oversee day-to-day operations, scheduling, and compliance.

Skills

Leadership

Team management

Operations planning

Client relations

Data reporting

Decision making

Education

NVQ Level 3 or higher

Tools

MS Excel

Scheduling software

Management systems

Job description

Service Manager (306jc) – Farnborough – circa £40 – 45k + Benefits.

My client is an industry-leading lift service and maintenance company looking for a Service Manager to take command of a critical operational area. This role will suit someone who is comfortable taking ownership, managing teams, and ensuring standards are met every day, and you will be responsible for a number of clients within the Hampshire area, and the day to day management of a team of 3 – 4 engineers.

DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.

If you’ve led teams, managed schedules, handled escalation issues, or delivered technical services under pressure, your skills are highly transferable here.

The Role – Your Mission

• As Service Manager, you will be responsible for the smooth running of daily operations, the leadership of a professional engineering team, and the delivery of a reliable, high-quality service to key clients.
• You will act as the first point of escalation, ensuring problems are resolved quickly and professionally, while maintaining strong relationships with customers and internal stakeholders.
• Strong performance will be recognised, with clear progression opportunities available.

Key Responsibilities

Leadership & Command

• Lead and manage a team of engineers and administrators
• Hold structured weekly reviews with the Regional Manager (performance, priorities, outcomes)
• Coordinate closely with the Administration Manager to ensure systems and processes run efficiently

Operations & Planning

• Oversee day-to-day operational planning and scheduling
• Manage the company management system, ensuring accurate records and compliance
• Use data and reporting to monitor performance and improve delivery

Engineering & Technical Oversight

• Plan and schedule engineers’ work to ensure timely and effective service
• Oversee maintenance and technical works, ensuring safety and quality standards are met
• Support mobilisation of new contracts and services

Client & Key Account Management

• Manage key client accounts and maintain strong professional relationships
• Act as the escalation lead for operational issues, providing calm, decisive solutions
• Ensure a smooth handover and delivery when new contracts go live

Who They are Looking For

This role is well suited to veterans with backgrounds such as:

• SNCO / WO (REME, Royal Engineers, RAF Tech, RN Engineering)
• Officers with operations, logistics, engineering or facilities experience
• Service leavers with leadership, planning, or asset-management experience

To be eligible for this role you will need the following:

• Clean UK driving licence
• Good standard of Maths and English
• NVQ Level 3 (or equivalent professional qualification) or higher
• Willing to undergo DBS clearance (client requirement)

As well as the following skills & attributes

• Proven leadership and people-management experience
• Strong organisation and planning skills
• Confident communicator (written and verbal)
• Calm under pressure with a problem-solving mindset
• Comfortable working with management systems, schedules and data
• Strong sense of accountability and service delivery

In return they are offering a good starting salary of up to £45k, a 10% annual performance bonus, company electric vehicle, 25 days + Bank Holidays, company pension and ongoing career and personal development which leads to promotion opportunities.

My client seeks veterans as they come from a clear structure and accountability mindset, and you have a clear leadership-led culture and mission focused mindset which is what they are seeking for the company as a whole and are seeking to recruit individuals who are seeking to join a company that will also invest in the company at the same time they invest in you.

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