Field Service Manager - Forklift & Materials Handling

Kemp Recruitment Ltd; Willerby; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Company van

Fuel card

25 days holiday

Tablet

Phone

Laptop

Job summary

Kemp Recruitment Ltd is recruiting a Service Manager to lead a team of field service engineers in Hull. You will coordinate workloads, support engineers and ensure day-to-day service operations run smoothly while maintaining safety and high service standards.

The role requires strong leadership, planning skills and a solid understanding of forklift/material-handling equipment. The position offers a Monday–Friday pattern with company vehicle and related benefits.

Qualifications

• Experience leading field service engineers.
• Strong planning and scheduling skills.
• Experience with forklift/material-handling equipment.

Responsibilities

• Oversee a team of field service engineers and allocate work.
• Plan and manage service schedules and inspections.
• Coordinate breakdowns and call-outs to minimise downtime.
• Act as main point of contact for customers and manage expectations.
• Provide technical oversight to understand forklift issues and support engineers.
• Ensure parts, resources and tools are available for jobs.
• Monitor service costs, productivity and profitability.
• Ensure health and safety and compliance.
• Collaborate with sales and other departments on accounts and contracts.

Skills

Leadership

Field-service management

Customer focus

Job description

Kemp Recruitment Ltd is recruiting a Service Manager to lead a team of field service engineers in Hull. You will coordinate workloads, support engineers and ensure day-to-day service operations run smoothly while maintaining safety and high service standards.

The role requires strong leadership, planning skills and a solid understanding of forklift/material-handling equipment. The position offers a Monday–Friday pattern with company vehicle and related benefits.