SDE

Schneider Electric; Greater London; On-site; GBP 50,400 - 75,600; Full time

Benefits offered by this job

Health and life insurance

Paid time off

Flexible work options

Retirement savings plans

Job summary

Schneider Electric is seeking a Specialist Senior Service Representative in the United Kingdom to diagnose complex issues, lead maintenance projects, and deliver technical consulting for customer success. You will guide field service engineers, coordinate across teams, and help optimize performance while ensuring safety and compliance.

This UK-based role offers a comprehensive Total Rewards package including health and life insurance, paid time off, flexible work options, and retirement savings

Qualifications

• Strong collaboration skills to work across functions and drive solutions in a technical ecosystem.
• Ability to explain complex technical information clearly to diverse audiences with confidence.
• Proactive approach that anticipates challenges and identifies opportunities before they're asked for.
• Comfort juggling multiple priorities while upholding quality, safety, and compliance standards.

Responsibilities

• Diagnose and resolve complex system issues using root cause analysis and collaboration with engineering experts
• Oversee installation, commissioning, and preventive maintenance to ensure system reliability and safety
• Deliver technical consulting to customers and internal teams to uncover needs and support business development
• Guide field service engineers and coordinate across teams to provide seamless, high‑quality service solutions

Skills

Active Listening

Customer Support

Maintenance & Repair

Predictive Maintenance

Problem Solving

Resilience

Safety Standards

Technical Documentation

Job description

Join our service delivery team as a Specialist Senior Service Representative, where your technical expertise will directly impact customer success. This role blends hands‑on problem‑solving with strategic consulting—you'll lead complex maintenance projects, troubleshoot multi‑component systems, and help customers achieve optimal performance.

What will you do?

• Diagnose and resolve complex system issues using root cause analysis and collaboration with engineering experts
• Oversee installation, commissioning, and preventive maintenance to ensure system reliability and safety
• Deliver technical consulting to customers and internal teams to uncover needs and support business development
• Guide field service engineers and coordinate across teams to provide seamless, high‑quality service solutions

What are the key skills we are looking for?

• Active Listening — advanced level; understanding customer concerns and translating them into technical solutions
• Customer Support — advanced level; delivering proactive service that builds trust and long‑term relationships
• Maintenance and Repair — advanced level; executing complex maintenance to maximize system reliability
• Predictive Maintenance — advanced level; using data and diagnostics to prevent failures before they occur
• Problem Solving — advanced level; diagnosing root causes in multi‑component systems under pressure
• Resilience — advanced level; maintaining focus and performance in high‑stakes service environments
• Safety Standards — advanced level; ensuring all work meets regulatory and safety compliance requirements
• Technical Documentation — advanced level; creating clear records that support knowledge transfer and compliance

What qualifications will make you successful?

• Strong collaboration skills to work across functions and drive solutions in a technical ecosystem
• Ability to explain complex technical information clearly to diverse audiences with confidence
• Proactive approach that anticipates challenges and identifies opportunities before they're asked for
• Comfort juggling multiple priorities while upholding quality, safety, and compliance standards

What's in it for me?

• Meaningful work where your technical skills directly enhance customer outcomes and drive growth
• Opportunities to mentor team members and grow your leadership presence
• Exposure to advanced systems and innovative technologies across varied industries
• Collaborative culture that prioritizes safety, expertise, and professional development

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this UK based position, the expected pay range is GBP 50,400 - GBP 75,600 per year. This pay range includes base pay and short‑term incentives. The compensation range for this full‑time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life’s challenges.
• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short‑term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.
• Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
• Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
• Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.