Field service manager

Falconfoodservice; Bristol, Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading foodservice company in the UK is seeking an experienced Field Service Manager to provide outstanding technical support and maintain customer satisfaction. The ideal candidate will possess strong technical skills, relevant certifications, and a proactive approach to problem-solving. The role is home-based with travel required, ideally located along the M4 corridor between Bristol and London.

Qualifications

• Strong technical aptitude to diagnose and resolve mechanical and electrical issues.
• Excellent communication and organisational skills.
• Proactive problem-solver with customer focus.

Responsibilities

• Provide expert technical support to teams and customers.
• Visit customers to offer hands-on assistance.
• Investigate and resolve customer complaints.
• Deliver engineering training and evaluate contractor performance.
• Ensure compliance with safety regulations.

Skills

Technical aptitude

Communication skills

Organisational skills

Problem-solving mindset

Education

Comcat 1, 2, 3, 5, and LPG certification

18th Edition electrical qualifications

IOSH Managing Safety (desirable)

Job description

We are looking for an experienced and proactive Field Service Manager to join our team. In this dynamic role, you’ll use your technical expertise and problem-solving skills to provide outstanding support to both internal and external customers.

Key Responsibilities

• Provide expert technical support to internal teams and external customers.
• Visit key customers both on-site and at office premises to offer hands‑on assistance.
• Investigate and resolve product and site‑specific customer complaints.
• Support product engineering teams with new product reviews.
• Deliver engineering training in line with company standards.
• Assist in evaluating service contractors’ performance.
• Support sales, marketing, and product engineering teams with trial units and exhibitions when required.
• Contribute to product warranty reliability reviews.
• Ensure compliance with environmental, health & safety regulations to maintain a safe working environment.

The Person

We are looking for a dedicated professional with a strong background in commercial catering equipment who is passionate about delivering exceptional service and meticulous in their approach.

You should have:

• Strong technical aptitude with the ability to diagnose and resolve mechanical and electrical issues.
• Excellent communication and organisational skills, with the ability to manage customer expectations effectively.
• A proactive, problem‑solving mindset with a customer‑focused approach.
• Comcat 1, 2, 3, 5, and LPG certification
• 18th Edition and suitable electrical qualifications
• IOSH Managing Safety (desirable)
• A valid UK driving licence.

The role is home‑based with the need to travel and stay away as and when required. The candidate would ideally be located along the M4 corridor between Bristol and London.

Why Join Us?

At Falcon Foodservice Equipment, we pride ourselves on our commitment to innovation, quality, and customer satisfaction. As Field Service Manager you’ll play a crucial role in upholding these values while developing your career in a supportive and professional environment.

If you have the skills and experience we’re looking for, we’d love to hear from you!