Field Service Manager

TRS Consulting; Hertford; On-site; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Pension

Job summary

A recruitment agency seeks a Field Service Manager to oversee a team of Engineers in Hertford and surrounding areas. The role involves managing team performance, building customer relationships, and ensuring KPIs are met. Ideal candidates will have experience in high-tech environments, strong commercial acumen, and a proven ability to foster relationships. This is a full-time position with a salary between £60,000 and £70,000.

Qualifications

• Experience in high-technology capital-equipment sectors.
• Strong leadership skills in field service management.
• Proven track record in customer relationship management.

Responsibilities

• Manage a team of Field Service Engineers.
• Build and nurture relationships with key customers.
• Ensure the delivery of KPIs set out in SLAs.

Skills

Experience as a Field Service Manager

Experience managing Service Engineers

Commercial skills

Ability to foster key customer relationships

Capability to support and motivate a field service team

Job description

Field Service Manager, Imaging Systems

Locations: Hertford, Stevenage, Letchworth, Hitchin, Welwyn Garden City, Hatfield, St Albans and Ware.

Base pay range

• Basic Salary: £60,000 to £70,000
• Pension

This vacancy is being advertised by TRS Consulting Services Limited. The services advertised by TRS Consulting Services Limited are those of an employment agency and / or employment business.

Responsibilities

• Manage a team of Field Service Engineers
• Build and nurture relationships with key customers
• Attend meetings and provide customer care
• Ensure the delivery of يت KPIs set out in SLAs, including resource utilisation, PPM delivery, team and customer satisfaction
• Maintain financial delivery within set budgets

Qualifications

• Experience as a Field Service Manager, Regional Service Manager, Field Service Supervisor or Team Leader
• Experience managing Service Engineers from high‑technology capital‑equipment sectors (laboratory, medical, security, print press, defence, radar, etc.)
• Commercial skills and business flair
• Ability to foster key customer relationships
• Capability to support and motivate a field service team, develop new revenue streams and increase market share across a broad product portfolio

Seniority / Employment Details

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Engineering, Management, and Customer Service

Industries: Appliances, Electrical, Electronics Manufacturing, Electrical Equipment Manufacturing, Medical Equipment Manufacturing