Field Service Leader: Mentor, Optimize & Deliver

Capita; England; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

23 days holiday (increasing to 27)

Paid charity volunteer day

Auto-enrolment pension scheme

Life assurance

Cycle-to-work scheme

15 weeks paid maternity leave

Job summary

Capita is looking for a Service Leader to join their team in the UK. The ideal candidate will manage Field Engineers, ensuring that service delivery meets contractual obligations while motivating and developing team members. Responsibilities include managing productivity KPIs, ensuring safety compliance, and delivering excellent customer service. The position offers a competitive salary, holidays, and benefits such as pension schemes, maternity leave, and more. Capita promotes an inclusive work environment and is an equal opportunity employer.

Qualifications

• Experience in a leadership role managing a team.
• Capable of making informed decisions based on team feedback.
• Commitment to continuous improvement and professional development.

Responsibilities

• Manage and develop the team to meet KPIs.
• Ensure safety regulations are followed and encourage training.
• Deliver excellent customer service and resolve escalated problems.

Skills

Clear communication

Empathy

Conflict resolution

Team motivation

Flexibility

Job description

Capita is looking for a Service Leader to join their team in the UK. The ideal candidate will manage Field Engineers, ensuring that service delivery meets contractual obligations while motivating and developing team members. Responsibilities include managing productivity KPIs, ensuring safety compliance, and delivering excellent customer service. The position offers a competitive salary, holidays, and benefits such as pension schemes, maternity leave, and more. Capita promotes an inclusive work environment and is an equal opportunity employer.