Field Service Leader – Catering Equipment (Home‑Based)

Falconfoodservice; Bristol, Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading foodservice company in the UK is seeking an experienced Field Service Manager to provide outstanding technical support and maintain customer satisfaction. The ideal candidate will possess strong technical skills, relevant certifications, and a proactive approach to problem-solving. The role is home-based with travel required, ideally located along the M4 corridor between Bristol and London.

Qualifications

• Strong technical aptitude to diagnose and resolve mechanical and electrical issues.
• Excellent communication and organisational skills.
• Proactive problem-solver with customer focus.

Responsibilities

• Provide expert technical support to teams and customers.
• Visit customers to offer hands-on assistance.
• Investigate and resolve customer complaints.
• Deliver engineering training and evaluate contractor performance.
• Ensure compliance with safety regulations.

Skills

Technical aptitude

Communication skills

Organisational skills

Problem-solving mindset

Education

Comcat 1, 2, 3, 5, and LPG certification

18th Edition electrical qualifications

IOSH Managing Safety (desirable)

Job description

A leading foodservice company in the UK is seeking an experienced Field Service Manager to provide outstanding technical support and maintain customer satisfaction. The ideal candidate will possess strong technical skills, relevant certifications, and a proactive approach to problem-solving. The role is home-based with travel required, ideally located along the M4 corridor between Bristol and London.