Field Service Engineer – Transit Tech (South UK)

Vix Technology; England; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Private Healthcare

Pension

Group Life Assurance

Cycle to Work Scheme

Electric Car Benefit Scheme

Employee Assistance Programme

Eyecare and Spectacle Vouchers

Job summary

Vix Technology seeks two Field Services Engineers in the UK to maintain and support our transit systems. You will diagnose faults, install and commission on-vehicle and on-street equipment, and communicate clearly with customers to resolve issues within SLAs and KPIs.

Ideal candidates have NVQ Level 3 in Electrical/Vehicle maintenance and proven field engineering experience with strong diagnostic skills. UK residency and full work rights are required.

Qualifications

• Relevant qualification in electrical engineering or vehicle maintenance (e.g., NVQ Level 3).
• Ability to work autonomously while maintaining high standards.
• Strong organizational and time management skills.
• Exceptional customer service skills with a focus on professionalism.
• Proven experience as a field engineer with electrical/electronic diagnostics.

Responsibilities

• Diagnose system issues through electrical testing and monitoring tools.
• Resolve hardware faults on vehicles and on-street equipment swiftly and efficiently.
• Maintain effective communication with customers regarding maintenance and fault resolution.
• Drive improvements in KPI performance.
• Install and commission on-vehicle and on-street systems.
• Ensure accurate documentation of maintenance activities.
• Collaborate with local teams and Configuration Engineers.
• Adhere to planned maintenance schedules.
• Participate in periodic meetings with Vix staff.
• Foster customer satisfaction and loyalty.
• Comply with Health and Safety regulations.

Skills

Electrical diagnostics

Autonomous working

Customer service

Organisational skills

Time management

Electronics diagnostics

Relationship building

Education

NVQ Level 3 in Electrical/Vehicle maintenance

Level 4 Diploma in Vehicle Diagnostics

Tools

Basic networking

IT systems knowledge

GPRS communications

Job description

Vix Technology seeks two Field Services Engineers in the UK to maintain and support our transit systems. You will diagnose faults, install and commission on-vehicle and on-street equipment, and communicate clearly with customers to resolve issues within SLAs and KPIs.

Ideal candidates have NVQ Level 3 in Electrical/Vehicle maintenance and proven field engineering experience with strong diagnostic skills. UK residency and full work rights are required.