Field Service Engineer Trainee – ATM & Self-Service Tech

Pyramid Search and Selection; City of Edinburgh; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company vehicle

Pension scheme

Life assurance (2x salary)

Overtime opportunities

Refer a Friend scheme

Healthcare plan (optional)

Employee Assistance Programme

Job summary

Pyramid Search and Selection is seeking a Field Service Engineer to join our clients’ field operations. You will maintain and repair ATM and self-service hardware across Edinburgh and surrounding areas, living locally preferred. A company van, laptop and ongoing training are provided.

You will work independently in the field, travel daily, and support customers with a professional service ethos. The role may involve occasional overnight stays in Scotland and paid overtime opportunities.

Qualifications

• Technical hands-on experience with hardware such as ATMs, self-service devices, vending machines or white goods is essential.
• Experience in a customer-facing environment and meeting SLAs is preferred.
• Full UK driving licence is essential; role includes travel and company vehicle.

Responsibilities

• Maintain and repair hardware on customer sites, primarily ATMs, kiosks, and vending machines.
• Diagnose issues quickly and perform repairs to minimise downtime.
• Liaise with customers and logistics to manage parts, updates, and SLAs.
• Coordinate with subcontractors when required and contribute to service improvement.

Skills

Technical hands-on experience

Customer facing experience

Driving licence (UK)

Tools

Windows-based software

Job description

Pyramid Search and Selection is seeking a Field Service Engineer to join our clients’ field operations. You will maintain and repair ATM and self-service hardware across Edinburgh and surrounding areas, living locally preferred. A company van, laptop and ongoing training are provided.

You will work independently in the field, travel daily, and support customers with a professional service ethos. The role may involve occasional overnight stays in Scotland and paid overtime opportunities.