ATM & Self-Service Field Engineer — Company Vehicle

Pyramid Search and Selection LTD; Staines-upon-Thames; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company vehicle

Company pension scheme

2 x salary life assurance

Regular overtime opportunity

Refer a Friend scheme

Optional Healthcare plan including ret

Job summary

Pyramid Search and Selection LTD is recruiting a Field Service Engineer to join its field operations. You will service and repair self-service devices including ATMs at banks, retailers and independent sites, working in the field with a company van, laptop and mobile provided.

Based in the Hounslow area with travel across London boroughs, you will work on a rota schedule, on-site maintenance, diagnostics and customer-facing support.

Qualifications

• Hands-on experience with self-service machines, vending machines, ATMs or similar hardware is essential.
• Experience with Windows-based software is advantageous.
• Previous customer-facing experience and ability to meet SLAs.
• Flexible approach to work and willingness to learn new skills.
• Good communication skills and ability to work independently and in a team.
• Full UK driving license is essential; vehicle, fuel card, laptop, phone provided.

Responsibilities

• Maintain/repair ATM and self-service hardware at customer sites.
• Diagnose and repair system problems quickly.
• Respond to hardware issues on site and keep customers informed.
• Coordinate with logistics to ensure parts are ordered and status updated.
• Coordinate with subcontractors when needed.
• Suggest improvements to service, reliability & performance.

Skills

Field service

Hardware repair

Windows software

Customer facing

Driving license

Job description

Pyramid Search and Selection LTD is recruiting a Field Service Engineer to join its field operations. You will service and repair self-service devices including ATMs at banks, retailers and independent sites, working in the field with a company van, laptop and mobile provided.

Based in the Hounslow area with travel across London boroughs, you will work on a rota schedule, on-site maintenance, diagnostics and customer-facing support.