Field Service Engineer / Technician, level I, Local-SFS1

Atlas Copco; Hemel Hempstead; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

PPE provided

Medical insurance

Pension scheme

Ongoing training

Job summary

Atlas Copco in the United Kingdom is seeking a Field Service Engineer to provide expert repair services for our technology solutions. You will ensure the performance and longevity of customers' equipment while upholding safety and quality standards.

You will represent Atlas Copco on-site, install, service, and troubleshoot compressors and related equipment, log activities digitally, and participate in on-call support and ongoing training to drive continuous improvement and customer satisfaction.

Qualifications

• Hands-on experience in industrial, mechanical, electrical, or engineering roles with troubleshooting and maintenance.
• Mechanical or electrical qualifications or equivalent practical experience.
• Comfortable with standard IT applications and new digital service tools.
• Valid UK driving licence with a clean record (<= 3 points).
• Strong safety mindset and proactive problem-solving in fast-paced environments.
• Excellent customer-facing communication and service attitude.

Responsibilities

• Represent Atlas Copco on-site with a customer-first approach.
• Install, service, and troubleshoot air compressors, dryers, gas generators, and related equipment.
• Diagnose faults and deliver expert repairs safely and efficiently.
• Log service activity with digital tools and maintain records.
• Support on-call needs and urgent service requests when required.
• Attend live training and team sessions to keep skills updated.
• Act as a brand ambassador and identify value-added opportunities.
• Collaborate with the service team to improve processes and safety.

Skills

Industrial/mechanical/electrical field

Mechanical/electrical qualifications

IT literacy and digital tools

Valid UK driving licence

Safety mindset

Customer-focused communication

Proactive problem-solving

Education

Mechanical or electrical qualifications

Job description

Your role

Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.

Your day-to-day

• Representing Atlas Copco on-site with professionalism and a customer-first approach


• Installing, servicing, and troubleshooting air compressors, dryers, gas generators, and related equipment


• Diagnosing technical faults and delivering expert repairs with safety and efficiency


• Using digital tools to log service activity, maintain up-to-date records, and report on performance


• Participating in our on-call schedule and supporting urgent service needs when required


• Attending live training and regular team sessions to keep your knowledge and skills sharp


• Acting as a brand ambassador and identifying opportunities for continuous improvement or added value


• Contributing to a culture of collaboration, safety, and innovation across the wider service team

Your Skills And Experience

We welcome applicants with diverse backgrounds and encourage you to apply even if not all criteria are fully met. We value your unique perspective and capabilities. Key qualifications and attributes include:

• Hands-on experience in industrial, mechanical, electrical, or engineering field roles, including troubleshooting and maintenance.


• Relevant mechanical or electrical qualifications, or equivalent practical experience demonstrating competency.


• Comfortable and confident in using standard IT applications and quick to adopt new digital tools and systems for service management.


• Possession of a valid UK driving licence with a good driving record (no more than 3 points).


• Demonstrated adaptability, proactive problem-solving skills, and a strong safety mindset in a fast-moving work environment.


• Excellent communication skills with a customer-oriented approach and enthusiasm for resolving technical challenges.

Your Compensation And Benefits

• A fully equipped company vehicle, uniform, tools, laptop, and mobile phone


• All required PPE provided, safety always comes first


• Industry-leading training and development through our UK training facilities and technical support teams


• Regular team \"Toolbox\" meetings and a dedicated Regional Service Manager to support you


• Clear career progression and opportunities to grow within the business


• A supportive, inclusive work culture where your contributions are valued


• A strong pension scheme, private medical insurance and additional perks through our employee benefits programme.

Your job location

You will be part of our customer center in Hemel Hempstead. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, Southeast UK.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long-term development and support you as you explore new ways to improve how we keep our customers' equipment running. Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Rob Buckingham

About

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Rob Buckingham

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.