On Site Service Supervisor

Atlas Copco Group; Sunderland; On-site; GBP 45,000 - 65,000; Full time

Job summary

Atlas Copco is seeking a TMC Team Leader to deliver and manage on-site service contracts in Sunderland. You will lead the TMC teams, liaise with customers, drive KPI performance, and coach engineers to meet safety and quality standards.

The role requires on-site work, adherence to health and safety regulations, cost control, and reporting. You will coordinate resources, promote training, and support ongoing improvements while building strong customer relationships.

Qualifications

• HNC in Mechanical / Electrical Engineering or equivalent.
• Knowledge of Industrial Power Tools (Pneumatic, Battery and DC).
• Experience in Manufacturing or Customer Service environment.
• Experience with Windows computer systems and networking.
• Must be able to attend on-site work and develop within the team.

Responsibilities

• Lead and manage TMC teams and on-site workshops.
• Ensure Health and Safety regulations are followed at all times.
• Meet service requirements in line with contract KPIs (uptime, cost savings, quality).
• Coordinate meetings with Customer and management to maintain high service standards.
• Provide Customer and management reports on activities carried out.
• Audit engineers’ work on site to ensure safety and professionalism.

Skills

Team leadership

Manufacturing environment

Customer service exposure

Site work readiness

Windows OS networking

Education

HNC in Mechanical / Electrical Engineering or equivalent

Tools

Industrial power tools (Pneumatic, Battery, DC)

Windows computer systems & networking

Job description

The TMC Team Leader is to deliver and manage the activities of our on-site service contract. This is achieved through regular liaison with the customer, delivering set KPI’s and through coaching and developing the TMC Team.

• To effectively manage the TMC teams and on-site workshop(s).
• To be responsible for and ensure that Health and Safety regulations are adhered to at all times.
• To ensure, that all service requirements are met in a timely fashion and in line with the contract KPI’s (i.e. up-time, cost savings, quality, environment, health and safety).
• To co-ordinate meetings with the Customer and management to continually ensure our contract service activities are delivering a high standard of service.
• To provide Customer and management reports at an agreed frequency on activities carried out.
• To audit the quality of our engineers’ work on site, to ensure that all work is completed to safe and professional standards and to the customers’ satisfaction.
• To co-ordinate and monitor resources to ensure that all allocated work is completed on an efficient and effective basis.
• To exercise control of all costs associated with the TMC engineers. I.e. (new tooling & service equipment / Overtime & expenses).
• To ensure that all activities are in line with Atlas Copco and the Customer’s quality standards.
• To encourage the team to understand their responsibilities and actively work to deliver them.
• To promote the training and development of all members within the team, ensuring all training requirements are identified and fulfilled.
• To maximise new business potential through encouraging lead generation from the Service Engineers.
• Coordinate regular Tool Box meetings, providing business updates to the teams.

Your skills and experience

• HNC in Mechanical / Electrical Engineering or equivalent
• Has knowledge of Industrial Power Tools i.e. Pneumatic, Battery and DC.
• Has knowledge of either a Manufacturing or Customer Service Environment.
• Experience of Windows computer systems and networking environment.
• Must be able to attend on site work as required and develop within the team.
• Has experience of a Manufacturing Environment.
• Has experience of Industrial Power Tools i.e. Pneumatic, Battery and DC.
• Has experience of providing a Service to customers.

Your compensation and benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is abouthaving opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.

Your job location

This role requires you to work on-site at our office inSunderland, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website

Posting End Date: 11/13/26 Legal Entity: Atlas Copco Ltd