Technical Customer Service (TCS) Engineer

Lyreco Group (Italy); England; Remote; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

31 days holiday incl. BH

Pension & Life Assurance

Cycle to Work Scheme

Volunteer days

Job summary

Lyreco is seeking a Technical Customer Service Engineer for field-based work across Surrey and surrounding areas. You will install, service and maintain dispensing and dosing equipment, diagnosing faults and performing repairs to keep systems safe and reliable.

The role requires hands-on engineering skills, the ability to read electrical diagrams, and solid IT and communication abilities. A UK driving licence is essential for travel between sites.

Qualifications

• Practical engineering experience with fault diagnosis.
• Competence with electrical systems, including reading electrical diagrams, and basic plumbing.
• Hands-on approach with strong problem-solving and attention to detail.
• Ability to work independently in a field-based role while being part of a team.
• Good communication and relationship-building with customers.
• Good organisation and IT skills, with accurate service records.
• A full UK driving licence.
• Ideally 2–5 years' engineering experience with dispensing or dosing equipment.

Responsibilities

• Install and commission dispensing and dosing equipment at customer sites.
• Diagnose faults and complete repairs to get equipment running.
• Carry out planned servicing and preventative maintenance at sites.
• Test equipment and perform safety checks to meet specs/regulations.
• Identify replacement parts and ensure correct components are ordered.
• Complete accurate electronic job sheets and communicate with Tech Customer Services.
• Manage van stock and workload while delivering professional service.

Skills

Engineering experience

Fault diagnosis

Electrical systems

Reading electrical diagrams

Problem solving

Communication

Organisation

IT skills

Full UK driving licence

Job description

**Technical Customer Service (TCS) Engineer****Location:** Field-based, Surrey and surrounding areas. **Hours:** Monday to Friday, 36.25 hours per week **Contract:** Permanent / Full Time**Ready to create something great?**At Lyreco, we're about empowering people to create great – and we're looking for a Technical Customer Service (TCS) Engineer to join our Engineering team.This is an opportunity to take ownership of your work in a hands-on field engineering role where no two days are the same. You'll work directly with customers, using your technical expertise to solve problems, maintain essential equipment and deliver a service you can be proud of.What you'll be doingYou'll provide hands-on technical support across customer sites, installing, servicing and maintaining specialist dispensing and dosing equipment to keep it safe, reliable and performing as it should.* Install and commission dispensing and dosing equipment, including dishwasher, laundry, chemical and enzyme dosing systems.* Diagnose faults, troubleshoot issues and complete repairs to get equipment back up and running.* Carry out planned servicing and preventative maintenance across customer sites.* Test equipment and complete quality and safety checks to ensure it meets required specifications and regulations.* Identify required replacement parts and ensure the correct components are ordered and available.* Complete accurate electronic job sheets and maintain regular communication with the Technical Customer Services team.* Take ownership of your van stock, equipment and workload while delivering a professional service to our customers.What we're looking forYou don't need to tick every box, but we'd love to hear from you if you have:* Practical engineering experience with the confidence to diagnose and resolve technical faults.* Competence working with electrical systems, including reading electrical diagrams, alongside basic plumbing skills.* A practical, hands-on approach with strong problem-solving skills and attention to detail.* The confidence to work independently in a field-based role while remaining part of a wider team.* Good communication skills and the ability to build positive relationships with customers.* Good organisation and IT skills, with the ability to manage your workload and complete accurate service records.* A full UK driving licence.* Ideally, 2–5 years' engineering experience working with dispensing or dosing equipment, or similar systems.What you'll get* Company vehicle.* 31 days' holiday, inclusive of bank holidays.* Pension & Life Assurance Scheme.* Cycle to Work Scheme, retail vouchers and eye care vouchers.* 2 fully paid community volunteering days each year.* Grow Our Own Talent Programme, supporting your internal career development.* Employee Referral Scheme.* Long Service Awards to celebrate your career milestones.* **All Work to Company Values:** Passion, Respect, Agility, Excellence.At Lyreco, **Empowering people to create great** is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.**Ready to create something great? Apply today.**As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.****Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.#INDMPUK