Field Service Engineer - RoboShot

FANUC Europe; Coventry; On-site; GBP 38,000 - 52,000; Full time

Job summary

FANUC UK Limited is seeking a Field Service Engineer to join its team in Coventry, UK. You will be responsible for field service on Roboshot injection moulding equipment, including on-site installation, diagnostics, and preventive maintenance.

Overnight travel across the UK & Ireland is required, with training provided for FANUC controls and related systems. The role emphasizes strong fault diagnosis, customer communication, and documentation, with opportunities to expand services and parts

Qualifications

• Experience in a machine tool field service role.
• FANUC controls and EDM wire cut machines desirable; full training provided.
• Willingness to travel across UK & Ireland with overnight stays.
• Hold a clean full driving license.

Responsibilities

• Attend customer sites in the UK & Ireland with overnight stays.
• Install injection moulding equipment at customer sites with correct setup.
• Provide remote and on-site technical support for moulding machines.
• Identify post-sales revenue opportunities in service, training and parts.
• Carry out routine maintenance and component replacement to ensure reliability.
• Diagnose and repair mechanical and electrical faults with internal teams.
• Deliver training to customer personnel on operation, maintenance and safety.
• Maintain service documentation and equipment history in internal systems.
• Build strong customer relationships and ensure timely issue resolution.

Skills

Mechanical Electrical Hydraulic Pneum.

Machine Tool Field Service

FANUC Controls

Analytical problem solving

Verbal & listening communication

Education

Apprenticeship

BTEC

City & Guilds

NVQ

Job description

FANUC UK Limited
Coventry, GB, CV7 9DR
Here's a superb opportunity for an individual looking to join the world’s number one in factory automation. We are recruiting for a Field Service Engineer to take responsibility for Field Service on our Roboshot Products.
You will be expected to - as part of the duties and responsibilities of the role, to:

• Attend customer sites in the UK & Ireland with overnight stays
• Flexible with working hours in order to meet customer expectations
• Install injection moulding equipment at customer sites, ensuring correct setup and configuration in line with FANUC guidelines
• Provide remote and on-site technical support, diagnosing and resolving issues with injection moulding machines, auxiliary equipment and control systems
• Identify post-sales revenue opportunities across Service, Training and Spare Parts packages
• Carry out routine maintenance, including inspections, cleaning, adjustments and component replacement to maintain equipment reliability
• Diagnose and repair mechanical and electrical faults, coordinating with internal teams to source replacement parts and implement upgrades
• Deliver training to customer personnel covering operation, maintenance, and safety procedures for injection moulding equipment
• Maintain accurate service documentation, including service reports, parts usage and equipment history within internal systems
• Build and maintain strong customer relationships, ensuring clear communication and timely resolution of technical issues

Profile

You must also be able to demonstrate the following skill set:

• Mechanical, Electrical, Hydraulic & Pneumatic Knowledge
• Experience in a Machine Tool Field Service role
• Have experience of FANUC Controls and EDM Wire Cut machines would be desirable, but full training will be given
• Good analytical & problem solving skills
• Effective verbal & listening communication skills

Personal Attributes

The successful applicant must endeavor to contribute towards the FANUC methodology of working, and it would be desirable for said individual to have the following attributes:

• Ideally you will have served an apprenticeship, have a BTEC, relevant City & Guilds or NVQ with a recognised qualification within the Engineering Industry and have post qualification practical experience, as well as:
• IT Literate.
• A positive "can do" attitude.
• Demonstrate high quality work ethic.
• Hold a clean full driving license.

Requisition number: 730
Contract type: Regular
Working time model: Full time
Place of work: Multiple locations

Fanuc - The Factory Automation Company

As an innovative company, FANUC offers an exciting workplace with attractive future prospects, where your professional and personal development is guaranteed thanks to the latest technology and the FANUC work-life balance.