Robotic Field Service Engineer

STÄUBLI; Telford; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Credit card

Enhanced annual leave

Sick pay

Monthly pension contributions

Private medical cover

Discount benefit hub

Job summary

A global manufacturing firm is seeking a Field Service Engineer to support their Robotics Division from the Telford office and throughout the UK & Ireland. Responsibilities include diagnosing and repairing robots, completing service reports, and training users. Candidates must have a minimum of 3 years in technical service, a valid UK driver’s license, and be willing to travel 50%-70% of the time. This role includes benefits like a company vehicle, private medical cover, and enhanced annual leave.

Qualifications

• Minimum of 3 years automation and/or technical service experience.
• Full valid UK driver’s licence required.
• Valid passport or capability to obtain one for international travel.
• Willingness to travel 50%-70% of the time.
• Experience reading and interpreting electrical/mechanical drawings.

Responsibilities

• Respond to service and breakdown requests, diagnosing and repairing robots.
• Complete Field Service reports on all customer-related activity.
• Liaise with the relevant department for warranty parts.
• Basic programming of robots with full training provided.
• Participate in the 24/7 on-call rota.
• Deliver maintenance/user training courses as needed.

Skills

Automation experience

Technical service experience

Electrical troubleshooting

Mechanical troubleshooting

Clear communication skills

Job description

Company Description

Stäubli is a global manufacturing and mechatronics solution provider. A family‑owned business founded in 1892, Stäubli is an international group headquartered in Pfäffikon, Switzerland, operating in 28 countries with over 6,000 employees worldwide. Stäubli (UK) Ltd is part of the Stäubli Group and our Robotics division manufactures powerful and high‑precision solutions while providing engineering and technical support across a variety of industries including automotive, food and beverage, healthcare, plastics and many more. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance – our strong basis for trusted partnerships with our customers worldwide.

Job Description

We are looking for a Field Service Engineer to join our existing team supporting our Robotics Division. This role will involve both working from our Telford office and providing coverage for customers throughout the UK & Ireland.

The main responsibilities for this role will involve:

• Responding to service and breakdown requests with customers, diagnosing, repairing and troubleshooting on 4‑axis & 6‑axis robots and associated controllers on a scheduled, emergency or 24/7 basis.
• Completion of Field Service reports on all customer‑related activity.
• Liaising with the relevant department in Stäubli France for the return of parts under warranty.
• Basic programming of robots (Full training will be provided).
• Participation in the 24/7 on‑call rota – requiring response to call‑outs outside of standard working hours.
• Delivery of our maintenance/user training courses as and when required.

Please note that candidates must be based within a commutable distance to our Telford office.

Qualifications

It is essential that candidates have:

• Minimum of 3 years automation and/or technical service experience.
• Full valid UK driver’s licence.
• Valid passport (or the capability to obtain one) as international travel will be required.
• Willingness to travel 50%–70% of the time.
• Experience in electrical/electronic and mechanical troubleshooting, preventative maintenance, repair and refurbishment.
• Experience reading and interpreting electrical/mechanical drawings and related technical documents.

We would also like candidates to have clear communication skills and be comfortable liaising with all levels while working independently with minimal supervision.

Additional Information

This role will benefit from a company vehicle, fuel card and credit card. Staubli UK offers competitive benefits including enhanced annual leave, sick pay, monthly pension contributions, private medical cover and a discount benefit hub.