Robotics Tech Support Engineer – Injection Mould & CNC

FANUC Europe

Coventry

On-site

GBP 32,000 - 45,000

Full time

14 days+

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Job summary

FANUC Europe seeks a skilled Technical Support and Service Coordination professional to assist ROBOSHOT customers from the UK office. You will diagnose faults, provide remote and on-site support, and coordinate service engineers to minimise downtime.

Ideal candidates will have at least 4 years in industrial machinery support, strong communication skills, and experience with CRM/SAP/ERP systems. Travel to customer sites across the UK and abroad will be required.

Qualifications

Experience diagnosing faults on industrial injection moulding machinery or CNC equipment.
Technical qualification in engineering or equivalent.
Experience using CRM ERP or service management systems.
Fluent in English with strong communication skills.

Responsibilities

Act as the primary point of contact for ROBOSHOT customer service and technical enquiries.
Diagnose machine faults remotely using telephone, email, and remote support tools.
Provide troubleshooting support for electrical, mechanical, control, and process-related issues.
Coordinate Service Engineer attendance when on-site support is required and provide technical support.
Plan and coordinate preventative maintenance activities for FANUC products.
Monitor open cases and provide customers with timely updates on progress and resolution activities.
Build and maintain strong customer relationships through professional and proactive support.
Ensure adherence to established processes, standards, compliance requirements and SLA’s.