Field Service Engineer - Retail West Midlands (m/f/d)

Bizerba; Milton Keynes; On-site; GBP 30,000 - 42,000; Full time

Job summary

Bizerba is seeking a Field Service Engineer for Retail West Midlands, based near Milton Keynes. You will service, install, and calibrate a range of retail equipment, visiting customer sites to diagnose electrical, mechanical and network issues, and to train staff on operation.

The role requires a technicians background with strong problem solving, willingness to travel across the UK, and a clean UK driving license. You will also maintain tools, parts and complete reports as required.

Qualifications

• Experience servicing retail equipment.
• Willing to travel across the UK.
• Strong technical troubleshooting skills.

Responsibilities

• Service and install a wide range of retail equipment.
• Investigating electrical / mechanical breakdowns & network issues.
• Provide customer training on equipment.
• Maintain stock levels of parts for repairs.
• Attend to health and safety and quality standards.
• Write incident/call reports for line manager when required.

Skills

Field service

Customer focus

Problem solving

Job description

Field Service Engineer - Retail West Midlands (m/f/d)

For our location in Milton Keynes we are looking for a Field Service Engineer - Retail West Midlands (m/f/d). As part of the Service Department, the Field Service Engineer is responsible for break fix, maintaining and installing Bizerba equipment to our customer base. With a proven technical background preferably supported by a technical qualification, you will liaise directly with customers ensuring you deliver an efficient professional service. Reference code: 20917.

Your tasks

• Service and install a wide range of retail equipment.
• Investigating technical issues such as electrical/ mechanical breakdowns & network related issues
• To provide customer training on equipment.
• To manage & maintain effective stock levels of parts needed to carry out repairs.
• Project a professional image of the department and company to both internal and external customers. Uniform provided
• Maintain company vehicle in a clean and organized fashion ensuring all maintenance requirements are met in accordance with the policy for company vehicle drivers.
• Maintain a library of back up’s for customers.
• Maintain in good order all company tools, such as Hand tools, ladders, Laptops etc.
• Attend all Training courses required & ensure that all H & S training is up to date & completed.
• Adhere to policies and procedures relating to Health and Safety and Quality Management
• Maintain Calibrated weighs & ensure they are compliant.
• When calibrating/ verifying equipment, all legal standards are met & work carried out to Highest standard
• Obtain all qualifications Bizerba deem relevant for engineer to carry out day to day duties.
• When required write details reports on incidents / calls to assist Line manager.
• Participate in out of hours works when required.
• Ensure all administrative tasks are carried out in time & to standards expected.
• Have a full & legally Valid UK driving license.
• Hold a valid Safety Passport/ECS or equivalent – relevant details will be provided
• Work to company KPI’s & SLA’s
• Where necessary have overnight stays for training or to complete tasks as requested.
• Participate in rollout and refit activities as requested to fulfil business requirements
• Attend head office as required in conjunction with business needs
• AD-Hoc duties as per request of your line manager or senior management

Your profile

• Planning and Organizing
  • Working with the Service Desk organizes personal time and resources to meet both deadlines and objectives.
  • Able to accept multiple objectives and prioritize accordingly.
  • Can take a planned approach whilst being able to incorporate changes.
  • Monitors own progress effectively.
  • Responds proactively to short term a business needs which may impact on normal role performance.
  • Shows particular attention to detail.
  • Willingness to work Out of standard hours working to meet the needs of the customer
  • Willing to undertake UK travel

Drive for Results

• Works hard to achieve set targets.
• Works hard on a personal level to overcome difficulty in achieving results.
• Keen to improve skills, learn from mistakes and accept constructive feedback.

Team worker

• Works hard to sustain team performance by encouraging others.
• Actively shares knowledge with the team.
• Builds trust through contact, helpfulness, and consistency of behaviour.
• Adheres to company processes, procedures, and accuracy of administration to achieve results for the team.
• Takes personal responsibility for activity that will benefit the team.