Field Service Engineer — Printers & Copiers (West Midlands)

Hawk 3 Talent Solutions; Nechells; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Hawk3 Talent Solutions is recruiting a Field Service Engineer to cover the West Midlands from the Birmingham office. You will install, service, maintain and repair a range of photocopiers and printers, ensuring high standards of workmanship and customer service.

A valid UK driving licence and experience with Kyocera, HP, Ricoh, Sharp or Epson are advantageous. The role is permanent and field-based with a salary up to £35,000 per annum plus a company vehicle for work use.

Responsibilities

• Install, repair, service and maintain photocopiers and printers to high standards.
• Attend customer sites to diagnose faults and carry out repairs and maintenance.
• Work with brands such as Kyocera, HP, Ricoh, Sharp and Epson.
• Take ownership of service tasks and meet agreed timescales.
• Manage daily workloads and travel arrangements efficiently.
• Monitor stock levels of parts and equipment and report shortages.
• Ensure company vehicles, IT equipment, tools and PPE are maintained.
• Keep accurate service paperwork, electronically and manually.
• Flag issues or absences promptly to management.
• Represent the company professionally and deliver excellent customer service.
• Follow service department procedures and health & safety requirements.
• Attend meetings and contribute to service team improvements.

Skills

Field service experience

Printer/photocopier knowledge

Troubleshooting

Customer service

Driving licence (UK)

Job description

Hawk3 Talent Solutions is recruiting a Field Service Engineer to cover the West Midlands from the Birmingham office. You will install, service, maintain and repair a range of photocopiers and printers, ensuring high standards of workmanship and customer service.

A valid UK driving licence and experience with Kyocera, HP, Ricoh, Sharp or Epson are advantageous. The role is permanent and field-based with a salary up to £35,000 per annum plus a company vehicle for work use.