Field Service Engineer - Printers

hireful; City of Westminster; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Travel allowance

Job summary

Hireful Ltd. is seeking a hands-on MFP Service Engineer to join our field-based service team in Central London. You will install, maintain, and repair multifunction printers, diagnose faults, train customers, and manage van stock while ensuring service standards and customer satisfaction.

The role requires proven experience with MFPs/printers, strong communication, and a valid UK driving licence. Competitive salary includes a base of £30k plus a £4,200 travel allowance, and a full-time contract.

Qualifications

• Experience servicing MFPs, printers and/or photocopiers to component level.
• Strong communication and customer service skills.
• Good time management and proficiency with Microsoft Office.
• Understanding of Health & Safety and a full UK driving licence.
• Based in Central London for field-based role.

Responsibilities

• Diagnose and resolve faults on MFPs and printers.
• Carry out preventative maintenance and device installation.
• Train customers and manage van stock.
• Maintain service records and meet SLAs.
• Collaborate with call centre to meet targets.

Skills

MFP servicing

Printer maintenance

Customer service

Communication skills

Microsoft Office

Health & Safety

Driving licence

Time management

Education

GCSE Maths or equivalent

Job description

Are you a hands-on Printer Service Engineer who enjoys solving technical problems and delivering outstanding customer service? Want to work for a company that genuinely values work-life balance? We're looking for an MFP Service Engineer to join our field-based Service team, installing, maintaining and repairing multifunction printers (MFPs) across the Central London area.

Travelling from site to site via foot or public transport, you will diagnose and resolve faults, carry out preventative maintenance, install new devices, train customers, manage van stock, maintain accurate service records, and work closely with our call centre to meet service level agreements. You'll also locate complex issues when required while delivering a professional, customer-focused service. Whether your background is as a Field Service Engineer, Field Service Technician, Printer Service Engineer or Photocopier Engineer, we'd love to hear from you.

Location: Field-based - Covering Central London
Salary: £30k basic + £4.2k travel allowance

You'll have proven experience servicing MFPs, printers and/or photocopiers to component level, along with strong communication, customer service and networking skills. Good time management, Microsoft Office proficiency, a good understanding of Health & Safety, GCSE Maths (or equivalent) and a full UK driving licence are essential.

£30k base salary + £4,200 travel allowance

Contract type

Full time

Location

Field based - covering Central London