Printers & Copiers Field Service Engineer | Vehicle

Driving Force; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Hawk3 Talent Solutions is recruiting a Field Service Engineer to cover the West Midlands, visiting customer sites to install, service and repair photocopiers and printers. The role is field-based in the Birmingham area with a permanent contract and a salary up to £35,000 plus a company vehicle.

You will be responsible for diagnosing faults, carrying out repairs, and maintaining stock levels while ensuring high-quality paperwork and safety standards are followed.

Qualifications

• Previous experience as a Field Service Engineer or similar role in photocopiers/printers
• Hands-on experience installing repairing servicing photocopiers/printers
• Experience with Kyocera, HP, Ricoh, Sharp and Epson is advantageous
• Strong technical knowledge of printing/photocopier equipment and fault diagnosis
• Solid IT understanding and comfort with technology
• Excellent organisational and time-management skills to meet deadlines
• Professional, customer-focused approach and ability to build relationships
• Good communication with colleagues and customers and adherence to safety procedures
• Full UK driving licence is essential

Responsibilities

• Install, repair, service and maintain photocopiers and printers to high standards
• Attend customer sites to diagnose faults and perform repairs/maintenance
• Work with Kyocera, HP, Ricoh, Sharp and Epson equipment
• Take ownership of service tasks and meet timelines
• Plan daily workload and travel efficiently
• Monitor stock levels and report shortages
• Maintain company vehicles, IT equipment, tools and PPE
• Keep accurate service paperwork and records
• Report issues affecting daily operations to management
• Represent the company professionally on customer premises
• Follow service procedures, policies and health and safety rules
• Attend meetings and contribute to the service team
• Identify opportunities to improve service delivery and customer satisfaction

Skills

Field service experience

Hands-on

Technical knowledge

Problem solving

Organisational skills

Communication skills

Health and safety awareness

UK driving licence

Job description

Hawk3 Talent Solutions is recruiting a Field Service Engineer to cover the West Midlands, visiting customer sites to install, service and repair photocopiers and printers. The role is field-based in the Birmingham area with a permanent contract and a salary up to £35,000 plus a company vehicle.

You will be responsible for diagnosing faults, carrying out repairs, and maintaining stock levels while ensuring high-quality paperwork and safety standards are followed.