Field Service Engineer - Printer Break Fix

Apogee Corporation Ltd; United Kingdom; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holiday

Pension scheme

Life assurance 4 x salary

Sponsorship for professional dev.

Employee Assistance Programme

Job summary

Apogee Corporation Ltd is seeking a skilled Service Engineer to join our field team. You will provide proactive service support, conduct visits to client sites, diagnose faults on MFD printers, perform repairs, and ensure equipment operates to the client’s satisfaction.

You will also carry out preventative maintenance, install equipment, deliver customer training, and manage spare parts inventory. A full UK driving licence and DBS/SC clearance will be required for this role.

Qualifications

• Experience as an engineer on MFD printers.
• Ability to network devices and set up scanning functions.
• Proven track record in delivering customer-facing service.
• Experience in a target-driven environment.
• Maintain a smart, presentable appearance.
• Willing to undertake training on new product lines (e.g., laptops, PCs).
• Must hold a full, clean driving licence.

Responsibilities

• Carry out service visits to address reported calls and maintain high standards of service.
• Respond to customer service requests for repair of business equipment.
• Diagnose faults and repair through adjustments, cleaning or parts replacement.
• Perform preventative maintenance per guidelines and recommendations.
• Provide detailed reports on work and confirm equipment condition post-service.
• Install equipment sold by the company and ensure optimal performance.
• Provide customer training to maximise equipment efficiency.
• Manage spare parts and consumables inventory to support service operations.

Skills

MFD printers

Networking devices

Customer service

Target driven

Smart appearance

Willing to learn

Driving licence

Job description

ABOUT US

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

JOB DETAILS

We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include:

• Conducting service visits to address reported calls and maintain high standards of professional service support.
• Responding promptly to customer service requests for the repair of business equipment.
• Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.
• Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.
• Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
• Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.
• Managing inventory of spare parts and consumables effectively to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote at client sites.. Attendance at our offices is required periodically for team meetings and training.

SKILLS AND EXPERIENCE REQUIRED

• It is essential that you have worked as an engineer on MFD printers
• IT knowledge with the ability to network devices and to set up scanning functions
• The ability to provide first class customer service with previous customer facing experience.
• Experience of working in a target driven environment
• To be smart and presentable at all times
• Willing to undertake training on new product lines, such as Laptops and PC's
• Full, clean driving licence

ENHANCED DBS

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.

SC CLEARANCE

For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check.

BENEFITS

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts