Print Production Engineer

Apogee Corp; City of Edinburgh; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

Paid days off for voluntary work

Staff Reward Scheme

Life assurance 4 x salary

Sponsorship for professional development

Employee Assistance Programme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

Job summary

Apogee Corp is seeking a Field Engineer to provide service and support for production printers in a hybrid role. The successful candidate will be responsible for carrying out repairs, preventative maintenance, and customer communication. You'll need a strong technical background, experience with production printers such as Ricoh or Canon, and excellent customer service skills. The position offers flexible working options, 33 days of holiday, and various employee benefits including professional development sponsorship and life assurance.

Qualifications

• Experience with brands like Ricoh, Konica Minolta, Xerox, Sharp, Canon.
• Previous customer-facing experience is required.
• Ability to network devices and set up scanning functions.

Responsibilities

• Carry out service visits to customers for repair of equipment.
• Establish and promote professional service support operation.
• Conduct fault diagnosis and effective repairs on business printers.
• Perform preventative maintenance per manufacturer guidelines.
• Inform customers about work done and equipment conditions.

Skills

Experience of fixing production printers and digital presses

Experience in the office equipment industry

Technical skills with strong electronic and mechanical background

Strong IT knowledge

First class customer service skills

Job description

Field Engineer – Hybrid Role with Production Print Expertise

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case‑by‑case basis, in line with our policy on the recruitment of ex‑offenders.

To carry out service visits to reported calls throughout the companies’ customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.

• Respond to customer service requests for the repair of business equipment and production printers
• Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
• Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
• Work with colleagues to help overcome new or unusual faults
• Invoke the call escalation process in a timely manner
• Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
• Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. This role is fully remote and home‑based. Attendance at our offices is required periodically for team meetings and training.

SKILLS AND EXPERIENCE REQUIRED

• Experience of fixing production printers and digital presses - such as Ricoh, Konica Minolta, Xerox, Sharp, Canon.
• Experience in the office equipment industry
• Technical skills, with a strong electronic and mechanical background
• Strong IT knowledge with the ability to network devices and to set up scanning functions
• The ability to provide first class customer service with previous customer facing experience.

BENEFITS

• Flexible working options
• 33 days holiday including bank holidays
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements.

If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on 0345 300 9955 and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants.