Field Service Engineer On-Site Troubleshooter

Briggs Equipment Ltd; Telford; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

40 hour week

Overtime Sat/Sun

Holidays 25 days + buy 3

Private vehicle use

Profit share bonus

Pension scheme

Paycare Eyecare

Discounts

Job summary

Briggs Equipment Group is seeking a Field Service Engineer to join our permanent team in Telford. You will attend customer sites, diagnose issues, and perform repairs across hydraulic, mechanical and electrical systems to ensure safe operation of equipment.

The role requires a proactive, independent worker with a strong focus on safety and customer service. A relevant technical qualification and prior field service experience are preferred, with opportunities for career development and a

Qualifications

• Relevant technical qualification (trade or engineering)
• Experience in field service or maintenance roles
• Good understanding of hydraulic, mechanical and electrical systems
• Ability to work independently and under pressure
• Strong time management and prioritisation skills
• Customer-focused approach to service calls

Responsibilities

• Attending customer locations to determine scope of work and priorities, ensuring safe working practices.
• Liaise with controller and customer to communicate timescales and costs clearly.
• Identify root causes of breakdowns and source parts cost-effectively with available resources.
• Ensure work complies with engineering standards and Briggs/manufacturer specs/tolerances.
• Inspect and test equipment to ensure safe, satisfactory operation before returning to the customer.
• Identify any further work and communicate potential costs to maximise revenue where appropriate.
• Complete all job/service documentation with required signatures and records.

Skills

Technical qualification

Field service experience

Hydraulic knowledge

Electrical knowledge

Mechanical knowledge

Independent worker

Job description

Briggs Equipment Group is seeking a Field Service Engineer to join our permanent team in Telford. You will attend customer sites, diagnose issues, and perform repairs across hydraulic, mechanical and electrical systems to ensure safe operation of equipment.

The role requires a proactive, independent worker with a strong focus on safety and customer service. A relevant technical qualification and prior field service experience are preferred, with opportunities for career development and a