Field Service Engineer North West Regions

OSI Systems, Inc.; Stoke-on-Trent; Remote; GBP 40,000 - 60,000; Full time

Job summary

Rapiscan Systems is seeking a dedicated Field Service Engineer to install, maintain and repair security screening systems across the UK. You will support X-ray, CT, Checkpoint, and Trace Detection technologies, ensuring peak performance for airports, government facilities, and critical infrastructure.

The role covers North West, North East and Midlands regions, with extensive travel and on-site customer support, plus remote technical assistance and collaboration with engineering and project

Qualifications

• Qualified in Electrical, Electronic, Mechanical Engineering, or equivalent field service experience.
• Experience servicing and supporting complex electrical and mechanical systems in a customer-facing environment.
• Strong fault-finding and diagnostic skills; able to resolve issues independently.
• Experience with X-ray, CT, security screening, medical imaging, or similar high-tech equipment desirable.
• Willingness to travel extensively across the north west, north east and midlands.
• Full UK driving licence; eligible to obtain airport security clearance and SC Clearance.

Responsibilities

• Install, commission, maintain, and repair Rapiscan security screening systems, including X-ray, CT, Checkpoint, and Trace Detection technologies.
• Respond to service call-outs and provide onsite support across customer locations in the North West, North East, and Midlands.
• Deliver remote technical support to customers and distributor engineers, ensuring timely issue resolution.
• Work closely with Project Managers, Engineering, Logistics, and Quality teams to support installations, upgrades, and continuous improvement initiatives.
• Complete service documentation, maintenance records, and non-conformance reports accurately and on time.
• Support customer demonstrations and provide technical feedback to Product Management and Engineering teams.

Skills

Fault finding

Customer facing

Willingness to travel

Self-motivated

Education

Electrical, Electronic or Mechanical Engineering degree or equivalent field service background

Tools

X-ray systems experience

CT systems experience

PLC knowledge

High-voltage systems

Job description

Overview

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military operations, high-security facilities, and checkpoints. Our mission is to support the fight against terrorism, drug trafficking, illegal immigration, and trade fraud. We offer a wide range of scanning system configurations that utilise low-, medium-, and high-energy X-ray technologies—individually or in combination—to meet the specific security needs of our customers.

Role Overview

We are seeking a dedicated and technically skilled Field Service Engineer to join our team. In this role, you will be responsible for the installation, maintenance, repair, and support of Rapiscan's industry-leading security screening systems.

Working across our full product portfolio, including X-ray, CT, Checkpoint, and Trace Detection systems, you will ensure equipment operates at peak performance while delivering exceptional customer service.

This position primarily covers the North West, North East, and Midlands regions, supporting a diverse customer base including airports, government facilities, prisons, critical infrastructure sites, transportation hubs, and commercial environments. You will play a key role in maintaining the safety and security of these vital locations through the effective servicing and support of advanced security screening equipment.

Responsibilities

• Install, commission, maintain, and repair Rapiscan security screening systems, including X-ray, CT, Checkpoint, and Trace Detection technologies.


• Respond to service call-outs and provide onsite support across customer locations in the North West, North East, and Midlands.


• Deliver remote technical support to customers and distributor engineers, ensuring timely issue resolution.


• Work closely with Project Managers, Engineering, Logistics, and Quality teams to support installations, upgrades, and continuous improvement initiatives.


• Complete service documentation, maintenance records, and non-conformance reports accurately and on time.


• Support customer demonstrations and provide technical feedback to Product Management and Engineering teams.

Qualifications

• Qualified in Electrical, Electronic, Mechanical Engineering, or a related discipline, or equivalent field service experience.


• Proven experience servicing and supporting complex electrical and mechanical systems in a customer-facing environment.


• Strong fault-finding and diagnostic skills with the ability to resolve technical issues independently.


• Experience with X-ray, CT, security screening, medical imaging, or similar high-tech equipment is highly desirable.


• Knowledge of PLCs, electronics, hydraulics, high-voltage systems, or industrial engineering equipment would be advantageous.


• Self-motivated, flexible, and able to work effectively under pressure in a fast-paced environment.


• Willingness to travel extensively the north west, north east and midlands


• Eligible to obtain airport security clearance and SC Clearance.


• Full UK driving licence required.