Field Services Engineer - North West Regions

Rapiscan Systems, Inc.; Nottingham; Sur place; GBP 35 000 - 55 000; Plein temps

Résumé du poste

Rapiscan Systems, Inc. is seeking a Field Service Engineer to install, maintain, repair, and support its security screening systems across the North West, North East and Midlands regions.

You will work with X-ray, CT, Checkpoint and Trace Detection technologies, travel to airports, government facilities and other sites, provide onsite and remote support, complete service documentation, and collaborate with Project Managers and Engineering teams.

Qualifications

• Experience diagnosing and repairing complex electrical/mechanical systems.
• Strong communication with customers and documentation.
• Willingness to travel across regions as required.

Responsabilités

• Install, commission, maintain, and repair Rapiscan security screening systems, including X-ray, CT, Checkpoint, and Trace Detection technologies.
• Respond to service call-outs and provide onsite support across customer locations in the North West, North East, and Midlands.
• Deliver remote technical support to customers and distributor engineers, ensuring timely issue resolution.
• Work closely with Project Managers, Engineering, Logistics, and Quality teams to support installations, upgrades, and continuous improvement initiatives.
• Complete service documentation, maintenance records, and non-conformance reports accurately and on time.
• Support customer demonstrations and provide technical feedback to Product Management and Engineering teams.

Connaissances

Fault finding

Customer facing

Willing to travel

Formation

Electrical/Mechanical Engineering

Outils

PLC knowledge

High voltage systems

Description du poste

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military operations, high-security facilities, and checkpoints. Our mission is to support the fight against terrorism, drug trafficking, illegal immigration, and trade fraud. We offer a wide range of scanning system configurations that utilise low-, medium-, and high-energy X-ray technologies—individually or in combination—to meet the specific security needs of our customers.

Role Overview

We are seeking a dedicated and technically skilled Field Service Engineer to join our team. In this role, you will be responsible for the installation, maintenance, repair, and support of Rapiscan's industry-leading security screening systems.

Working across our full product portfolio, including X-ray, CT, Checkpoint, and Trace Detection systems, you will ensure equipment operates at peak performance while delivering exceptional customer service.

This position primarily covers the North West, North East, and Midlands regions, supporting a diverse customer base including airports, government facilities, prisons, critical infrastructure sites, transportation hubs, and commercial environments. You will play a key role in maintaining the safety and security of these vital locations through the effective servicing and support of advanced security screening equipment.

• Install, commission, maintain, and repair Rapiscan security screening systems, including X-ray, CT, Checkpoint, and Trace Detection technologies.
• Respond to service call-outs and provide onsite support across customer locations in the North West, North East, and Midlands.
• Deliver remote technical support to customers and distributor engineers, ensuring timely issue resolution.
• Work closely with Project Managers, Engineering, Logistics, and Quality teams to support installations, upgrades, and continuous improvement initiatives.
• Complete service documentation, maintenance records, and non-conformance reports accurately and on time.
• Support customer demonstrations and provide technical feedback to Product Management and Engineering teams.

Candidate Requirements

• Qualified in Electrical, Electronic, Mechanical Engineering, or a related discipline, or equivalent field service experience.
• Proven experience servicing and supporting complex electrical and mechanical systems in a customer-facing environment.
• Strong fault-finding and diagnostic skills with the ability to resolve technical issues independently.
• Experience with X-ray, CT, security screening, medical imaging, or similar high-tech equipment is highly desirable.
• Knowledge of PLCs, electronics, hydraulics, high-voltage systems, or industrial engineering equipment would be advantageous.
• Self-motivated, flexible, and able to work effectively under pressure in a fast-paced environment.
• Willingness to travel extensively the north west, north east and midlands
• Eligible to obtain airport security clearance and SC Clearance.