Field Service Engineer North West Regions

Rapiscan Systems, Inc.; Stoke-on-Trent; On-site; GBP 32,000 - 52,000; Full time

Job summary

Rapiscan Systems is seeking a Field Service Engineer to install, service and repair security screening systems across the North West, North East and Midlands, including airports, government facilities, prisons and critical infrastructure. You will ensure peak performance of X-ray, CT, Checkpoint and Trace Detection systems while delivering excellent customer service.

This role requires a full UK driving licence, willingness to travel extensively, and eligibility for airport security clearance

Qualifications

• Qualified in Electrical, Electronic, Mechanical Engineering, or a related discipline.
• Proven experience servicing complex electrical and mechanical systems in customer-facing roles.
• Strong fault-finding and diagnostic skills with independent issue resolution.

Responsibilities

• Install, commission, maintain, and repair Rapiscan security screening systems (X-ray, CT, Checkpoint, Trace Detection).
• Respond to service calls and provide onsite support across North West, North East and Midlands.
• Deliver remote technical support to customers and distributor engineers.
• Collaborate with Project Managers, Engineering, Logistics and QA for installations and upgrades.
• Complete service documentation and maintenance records, including non-conformance reports.
• Support customer demonstrations and provide technical feedback to Product Management and Engineering.

Skills

Electrical Eng

Electronics diagnostics

Mechanical repair

Customer-facing

Travel willing

Security clearance

Education

Engineering qualification

Tools

PLCs

High-voltage systems

Job description

Overview

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military operations, high-security facilities, and checkpoints. Our mission is to support the fight against terrorism, drug trafficking, illegal immigration, and trade fraud. We offer a wide range of scanning system configurations that utilise low-, medium-, and high-energy X-ray technologies—individually or in combination—to meet the specific security needs of our customers.

Role Overview

We are seeking a dedicated and technically skilled Field Service Engineer to join our team. In this role, you will be responsible for the installation, maintenance, repair, and support of Rapiscan's industry-leading security screening systems.

Working across our full product portfolio, including X-ray, CT, Checkpoint, and Trace Detection systems, you will ensure equipment operates at peak performance while delivering exceptional customer service.

This position primarily covers the North West, North East, and Midlands regions, supporting a diverse customer base including airports, government facilities, prisons, critical infrastructure sites, transportation hubs, and commercial environments. You will play a key role in maintaining the safety and security of these vital locations through the effective servicing and support of advanced security screening equipment.

Responsibilities

• Install, commission, maintain, and repair Rapiscan security screening systems, including X-ray, CT, Checkpoint, and Trace Detection technologies.
• Respond to service call-outs and provide onsite support across customer locations in the North West, North East, and Midlands.
• Deliver remote technical support to customers and distributor engineers, ensuring timely issue resolution.
• Work closely with Project Managers, Engineering, Logistics, and Quality teams to support installations, upgrades, and continuous improvement initiatives.
• Complete service documentation, maintenance records, and non-conformance reports accurately and on time.
• Support customer demonstrations and provide technical feedback to Product Management and Engineering teams.

Qualifications

• Qualified in Electrical, Electronic, Mechanical Engineering, or a related discipline, or equivalent field service experience.
• Proven experience servicing and supporting complex electrical and mechanical systems in a customer-facing environment.
• Strong fault-finding and diagnostic skills with the ability to resolve technical issues independently.
• Experience with X-ray, CT, security screening, medical imaging, or similar high-tech equipment is highly desirable.
• Knowledge of PLCs, electronics, hydraulics, high-voltage systems, or industrial engineering equipment would be advantageous.
• Self-motivated, flexible, and able to work effectively under pressure in a fast-paced environment.
• Willingness to travel extensively the north west, north east and midlands
• Eligible to obtain airport security clearance and SC Clearance.
• Full UK driving licence required.