Field Service Engineer – North (UK Security Clearance)

NEC Software Solutions; Manchester; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

25 days holiday (FTE)

Life assurance: 4x basic salary

Group Pension Plan

LinkedIn Learning access

Job summary

NEC Software Solutions is seeking a Field Service Engineer to install, support, troubleshoot, repair, and maintain NEC products within a defined UK region. The role requires IT and communications systems expertise, strong customer service, and eligibility for UK Security Clearance.

Travel within the region is expected. Responsibilities include incident response, maintenance, diagnostics, and administrative duties, with engagement in continuous improvement and customer relationship management.

Qualifications

• IT background focusing on Windows desktops and servers (8/19).
• Experience with AD, WSUS and basic SQL is beneficial.
• Networking knowledge with Cisco equipment is useful.

Responsibilities

• Attend incidents promptly to meet SLAs and restore equipment.
• Perform scheduled maintenance including inspections, updates, and upgrades.
• Troubleshoot and repair products and equipment within territory.

Skills

Windows OS

Windows Server

WSUS

Active Directory

SQL

Networking (Cisco)

Driving

Troubleshooting

Symantec Antivirus

Field Service experience

Job description

NEC Software Solutions is seeking a Field Service Engineer to install, support, troubleshoot, repair, and maintain NEC products within a defined UK region. The role requires IT and communications systems expertise, strong customer service, and eligibility for UK Security Clearance.

Travel within the region is expected. Responsibilities include incident response, maintenance, diagnostics, and administrative duties, with engagement in continuous improvement and customer relationship management.