Field Service Engineer – Medical Devices, Regional Travel

haemonetics; West Midlands; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Bonus

Rewards Scheme

Company Car

Company Pension

Life Insurance

Private Medical Insurance

Sick Pay

Job summary

Haemonetics invites applications for a Field Service Engineer covering South East England or Midlands to install, service and maintain a portfolio of medical devices and to provide application support for customers to ensure correct use of the equipment. The role requires travel within the region and across the UK.

You will deliver hands-on installation, proactive maintenance and rapid fault resolution, while training site personnel and coordinating technical sessions for customers and

Qualifications

• Degree in technical engineering or technical education with sound technical knowledge or at least four years of experience in a Field Service position or medical device environment or a similar role.
• Impeccable customer service skills and a confident and professional manner in customer facing environments.
• Technical aptitude to understand, train customers and users on products.
• Excellent mastery of English.
• Flexibility to travel and overnight stays (1 or 2 nights per week on average).
• Ability to work autonomously in a constantly changing environment.

Responsibilities

• Installation, proactive and preventive maintenance, troubleshooting and repair services for customers in the above - mentioned region
• Management of minimal downtime on all Haemonetics systems, through effective training of site personnel and quick problem investigations
• Organization, coordination and preparation of application training
• Delivery of application training to site personnel to effectively use the medical equipment installed
• Coordination and delivery of technical training for customer personnel, as well as Haemonetics' employees
• Development of strong partnerships with prospective customers by organizing product demo as well as with existing Haemonetics' customers by constantly promoting our products

Skills

Field Service experience

Customer service

English proficiency

Technical aptitude

Travel flexibility

Autonomous working

Driving licence

Education

Technical engineering degree

Job description

Haemonetics invites applications for a Field Service Engineer covering South East England or Midlands to install, service and maintain a portfolio of medical devices and to provide application support for customers to ensure correct use of the equipment. The role requires travel within the region and across the UK.

You will deliver hands-on installation, proactive maintenance and rapid fault resolution, while training site personnel and coordinating technical sessions for customers and