Senior Medical Device Field Support Engineer

haemonetics; Coventry; On-site; GBP 35,000 - 55,000; Full time

Job summary

Haemonetics is seeking a technical field service professional to deliver timely and quality service to business unit customers, with on-site support and after-hours assistance as needed.

You will install, operate, maintain, repair, and modify equipment, analyze failures and guide customers on operation and maintenance procedures, while contributing to planning phases for installations and evaluations.

Qualifications

• Associate's degree required.
• 3 years of technical field experience with proven customer satisfaction.
• Medical equipment experience required.
• Willingness to travel in the US during onboarding/trainings.

Responsibilities

• Answers and resolves hotline calls from customers or field staff and escalates when necessary.
• Assists with field service activities and administration, including creating and reviewing metrics; analyzes reports to identify problems and take corrective actions.
• Complies with all processes and quality standards; uses Oracle and Salesforce applications.
• Coordinates with other business units to resolve customer requests and issues, including special projects.
• Maintains training records, service manuals, technical bulletins and guides, and customer registrations and training records.
• Oversees parts/tools inventory, including parts returns, ordering and financial management.
• Participates in continual process improvement measures and communicates technical updates and department changes.
• Provides training and support to Customer Support staff, Field Service Engineers, and customers.
• Provides services such as installation, preventive maintenance, upgrades, product support, troubleshooting and repair on medical device systems in an assigned territory.

Skills

Field service experience

Customer service

Technical troubleshooting

Travel readiness

Education

Associate's Degree

Tools

Oracle

Salesforce

Job description

Haemonetics is seeking a technical field service professional to deliver timely and quality service to business unit customers, with on-site support and after-hours assistance as needed.

You will install, operate, maintain, repair, and modify equipment, analyze failures and guide customers on operation and maintenance procedures, while contributing to planning phases for installations and evaluations.